Remote SaaS Support Engineer for Cutting-Edge Manufacturing

Manufacturo; Brea (CA); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) Matching

Health, Dental, and Vision Insurance

Paid Time Off

Gym Membership Reimbursement

Phone reimbursement

Referral Program

Collaborative and Innovative Work Env

Job summary

Manufacturo in the United States seeks a SaaS Support Engineer to deliver top-tier technical support for our advanced manufacturing platform. You will diagnose issues, support production environments, and collaborate with product teams to provide effective solutions.

The role emphasizes customer success, strong technical ACumen, and proactive monitoring using Azure tools. Hybrid remote work is available in Brea, CA or fully remote options.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• Experience troubleshooting software systems, preferably in SaaS/cloud environments.
• Knowledge of Azure Monitor, App Insights and Jira Service Management is a plus.

Responsibilities

• Configure, implement, and manage customer solutions on the Manufacturo platform.
• Provide exceptional technical support to customers in production environments.
• Investigate, troubleshoot, and resolve technical problems to minimize downtime.

Skills

Customer focus

Troubleshooting

Analytical thinking

SaaS/cloud experience

Communication

C#/.NET

MSSQL

Education

Bachelor's degree in CS/IS

Tools

Azure Monitor

App Insights

Jira Service Management

Job description

Manufacturo in the United States seeks a SaaS Support Engineer to deliver top-tier technical support for our advanced manufacturing platform. You will diagnose issues, support production environments, and collaborate with product teams to provide effective solutions.

The role emphasizes customer success, strong technical ACumen, and proactive monitoring using Azure tools. Hybrid remote work is available in Brea, CA or fully remote options.