SR Support Engineer

Akaasa Technologies; New Jersey; On-site; USD 140,000 - 180,000; Full time

Job summary

Akaasa Technologies in Iselin, NJ is seeking a SR Support Engineer with 10+ years in financial services and technology to provide expert production support for Collateral Management systems and related Unix, SQL, and batch automation.

You will manage L1/L2 support, incident resolution, DR exercises, and cross-functional collaboration, with experience in COLLINE, Tidal batch monitoring, and connectivity to SWIFT/AcadiaSoft.

Qualifications

• 10+ years of experience in financial services and technology.
• Strong Unix, Shell scripting, and SQL proficiency.
• Expert in Colline application setup and related connectivity.

Responsibilities

• Provide L1/L2 production support for banking applications.
• Handle incidents, RCAs, and change management.
• Coordinate disaster recovery exercises and batch monitoring with Tidal.

Skills

Collateral Management

Unix scripting

Tidal

Front Office support

Unix

Shell scripting

SQL

Database knowledge

SWIFT/AcadiaSoft connectivity

Education

Bachelor's degree in Computer Science, Information systems or similar field

Tools

COLLINE

Vermeg

AcadiaSoft connectivity

Job description

Job title: SR Support Engineer

Key skills: Collateral Management (COLLINE), Unix Scripting, Tidal, Front Office support

Location is Iselin, NJ 08830 2-3 days/week 3 shifts: 8:30-5pm, 11am-7pm, 7am-3pm (rotate monthly, 10% weekend work)

Job Description:

• Support Engineer with 10+ years of overall experience in financial services and technology domains.
• Proven expertise in Collateral Management (COLLINE) strong technical proficiency in Unix, Shell scripting, and SQL.
• Highly skilled and expert in all technical aspects of Colline application (System setup, Vendor Vermeg Third-Party Agent, Third-Party Custodian, Databases and SWIFT/AcadiaSoft connectivity) , user support.
• Good to have prior experience on Global one, FIS Phase 3 vendor applications.
• Unix & Shell Scripting: Hands-on expertise in developing, testing, and deploying scripts for automation and release management.
• Experienced with Tidal jobs for batch monitoring.
• Experienced in change management, process optimization, and cross-functional collaboration to deliver high-quality Production support in complex banking environments.
• Experienced in coordinating Disaster Recovery Exercise.

• Support Engineer with 10+ years of overall experience in financial services and technology domains.
• Providing L1/L2 support coverage.
• Resolving user Inquiries and handling Production Incidents, Root cause Analysis, Incident Mgmt.
• Experienced with Sql, ETL ,Linux, Windows
• User access reviews, Audit reviews, IDM reviews, User access setup.
• Help in coordinating/Managing DR flips
• Supporting Tidal jobs for batch monitoring.
• Proven expertise in Collateral Management (COLLINE) strong technical proficiency in Unix, Shell scripting, and SQL.
• Highly skilled and expert in all technical aspects of Colline application (System setup, Vendor Vermeg Third-Party Agent, Third-Party Custodian, Databases and SWIFT/AcadiaSoft connectivity) , user support.
• Good to have prior experience on supporting Global one, FIS Phase 3 vendor applications will be good to have.
• Unix & Shell Scripting: Hands-on expertise in developing, testing, and deploying scripts for automation and release management.
• Experienced in change management, process optimization, and cross-functional collaboration to deliver high-quality Production support in complex banking environments.

Education: Bachelor in Computer Science, Information systems or similar field.