Sr. Strategy, Talent & Operations Associate

Pacelabdc; Los Angeles (CA); Hybrid; USD 78,000 - 110,000; Full time

Job summary

PACE is seeking a Sr. Strategy, Talent & Operations Associate in Los Angeles to support the COO/VP on strategic planning, operational systems, data-driven performance, and leadership development across programs.

The role blends project management with analytic work to connect departments and inform executive decisions. You will work closely with the executive team, HR, and Finance, building dashboards and managing data for clear reporting to the CEO and funders.

Responsibilities

• Support the annual strategic and operational planning process, including project management, drafting deliverables, and compiling analysis and recommendations for the COO/VP and executive team.
• Track organizational milestones, headcount, contract deliverables, and KPIs in partnership with Finance and program directors, and translate it into dashboards and reports for the CEO, Board of Directors, and funders.
• Own day-to-day data collection and management across departments, building simple, consistent systems for gathering, cleaning, and storing program and operational data.
• Help maintain organizational systems and documentation (policies, procedures, contract and compliance calendars, tracking tools) so that institutional knowledge is captured and accessible.
• Help maintain and update PACE’s crisis management and operational resilience plans, including continuity contacts and procedures.

Job description

SALARY:

from $78,000 to $110,000

ORGANIZATIONAL BACKGROUND

PACE was founded in 1975 to provide job training and placement services for the Asian Pacific Islander communities in Los Angeles. PACE has since expanded into a variety of service areas, all tailored to meet the growing and changing needs of the multi-ethnic communities in Los Angeles County. Now, in addition to job training and employment services, significant PACE programs encompass: business development; early childhood education (Head Start); financial education and asset building; housing and rehabilitation services; weatherization and energy-conservation programs; and affordable housing development. PACE serves more than 30,000 people each year with our wide scope of services with approximately 300+ staff. PACE is recognized as a leader in addressing poverty and economic challenges and has a strong reputation for responding to community needs and developing innovative solutions to the many challenges faced by our clients. Visit our website to learn more about our organization: https://pacela.org

POSITION SUMMARY

The Sr. Strategy, Talent & Operations Associate is an experiened-career professional in the Office of the COO/VP who provides the coordination, analysis, and follow-through that extend the COO/VP’s capacity across PACE’s diverse portfolio of programs. The Associate supports the COO/VP’s core priorities organizational strategy, operational systems, data-driven performance management, succession planning, training, and leadership development, and external relations.

This is a builder’s role: part project manager, part analyst, and part connective tissue across departments. The Associate works closely with the executive team, program directors, Human Resources, and Finance, and regularly handles confidential organizational and personnel information. Scope and autonomy are expected to grow with tenure.

KEY RESPONSIBILITIES

Strategy, Operations & Performance Data (30%)

• Support the annual strategic and operational planning process, including project management, drafting deliverables, and compiling analysis and recommendations for the COO/VP and executive team.
• Track PACE’s organizational picture program milestones, headcount, contract deliverables, and key performance metrics in partnership with Finance and program directors, and translate it into clear dashboards and reports for the CEO, Board of Directors, and funders.
• Own day-to-day data collection and management across departments, building simple, consistent systems for gathering, cleaning, and storing program and operational data so it is accurate, current, and easy for leadership to use.
• Help maintain organizational systems and documentation (policies, procedures, contract and compliance calendars, tracking tools) so that institutional knowledge is captured and accessible.
• Help maintain and update PACE’s crisis management and operational resilience plans, including continuity contacts and procedures.