Member Engagement Director (PACE)

Philanthropy for Active Civic Engagement; Washington (District of Columbia); Hybrid; USD 90,000 - 99,000; Full time

Job summary

PACE (Philanthropy for Active Civic Engagement) seeks a Director of Member Engagement to curate our members’ experience, understand their goals, and identify opportunities for collective learning across the network. The role combines strategy, visioning, and hands-on design and delivery of member services.

The position emphasizes deep relationship-building with members, onboarding new members, and expanding benefits and services to maximize value.

Qualifications

• Experience creating and managing programming for a philanthropic audience.
• Strong commitment to vision, mission, and values of a philanthropic organization.

Responsibilities

• Deepen and expand interactions with members; manage member benefits and supports.
• Design and execute membership-wide events (meetings, webinars, conferences, working groups).
• Serve as a primary contact for members and align activities across program streams.
• Oversee onboarding for new members and maximize participation and value.

Skills

Relationship-building

Strategic planning

Program design

Partnership development

Nonprofit sector knowledge

Job description

PACE (Philanthropy for Active Civic Engagement) is a network of foundations and funders that invest in civic engagement and democratic practice. As a membership network, providing benefits and services to members is the heart of what we do, and in accordance with the rapid growth and renewed attention our priorities are receiving, we seek to deepen and expand member services and programming by allocating additional dedicated capacity toward these functions. The main charge of the Director of Member Engagement will be to curate our members’ experience with PACE. This means deeply understanding each of our members’ unique needs, expectations, and opportunities to ensure PACE can meet support them each individually, as well as identify opportunities for collective learning and engagement between members and across the network.

Approximately 25-30% of the role will be focused on strategy, visioning, and relationship-building (the “big picture”), and the remaining 70-75% on design, execution, delivery of activities and services (the “hands-on work”). The primary functions are programmatic and partnership-oriented in nature; some development, recruitment, and communications work is inherent but is primarily led by other PACE staff.

Primary Responsibilities

• Deepen and expand interactions between PACE and its members; manage, strengthen, and extend member benefits, services, and supports accordingly:
• Work with members one-on-one to understand their goals and objectives within PACE and create individualized and mutually beneficial plans to achieve them
• Utilize individual plans to design and execute membership-wide events, including meetings, webinars, conference calls, working groups, and other relationship and network-building activities
• Serve as a point of contact for members and keep apprised of their interests, activities, challenges, and work; find ways for PACE to support/advance in mutually beneficial ways o Identify new mechanisms/avenues to support members’ efforts, both by identifying new service opportunities and expanding reach of current activities (through partnerships,conferences, etc.)
• Oversee and manage the on-boarding and orientation process for new members
• Maximize participation in and satisfaction with PACE programs, events, and activities:
• Use individual member plans to outreach and engage members, and ensure participation,satisfaction, and maximum value to members
• Identify prospective members, attendees, and partners; support outreach to theseaudiences and manage relationships accordingly
• Serve as a hub for the PACE team by ensuring alignment/cohesion between various streams of programmatic and member-serving work:
• Ensuremembervoicesarefullyintegratedin,andmemberparticipationismaximized across, all streams of PACE work (including programs, communications, external affairs)

PACE (Philanthropy for Active Civic Engagement) is a network of foundations and funders that invest in civic engagement and democratic practice. As a membership network, providing benefits and services to members is the heart of what we do, and in accordance with the rapid growth and renewed attention our priorities are receiving, we seek to deepen and expand member services and programming by allocating additional dedicated capacity toward these functions. The main charge of the Director of Member Engagement will be to curate our members’ experience with PACE. This means deeply understanding each of our members’ unique needs, expectations, and opportunities to ensure PACE can meet support them each individually, as well as identify opportunities for collective learning and engagement between members and across the network.

Approximately 25-30% of the role will be focused on strategy, visioning, and relationship-building (the “big picture”), and the remaining 70-75% on design, execution, delivery of activities and services (the “hands-on work”). The primary functions are programmatic and partnership-oriented in nature; some development, recruitment, and communications work is inherent but is primarily led by other PACE staff.

Primary Responsibilities

• Deepen and expand interactions between PACE and its members; manage, strengthen, and extend member benefits, services, and supports accordingly:
• Work with members one-on-one to understand their goals and objectives within PACE and create individualized and mutually beneficial plans to achieve them
• Utilize individual plans to design and execute membership-wide events, including meetings, webinars, conference calls, working groups, and other relationship and network-building activities
• Serve as a point of contact for members and keep apprised of their interests, activities, challenges, and work; find ways for PACE to support/advance in mutually beneficial ways o Identify new mechanisms/avenues to support members’ efforts, both by identifying new service opportunities and expanding reach of current activities (through partnerships,conferences, etc.)
• Oversee and manage the on-boarding and orientation process for new members
• Maximize participation in and satisfaction with PACE programs, events, and activities:
• Use individual member plans to outreach and engage members, and ensure participation,satisfaction, and maximum value to members
• RecruitandactivatepeernetworkstopromoteandattendPACE/partnerevents
• Identify prospective members, attendees, and partners; support outreach to theseaudiences and manage relationships accordingly
• Serve as a hub for the PACE team by ensuring alignment/cohesion between various streams of programmatic and member-serving work:
• Ensuremembervoicesarefullyintegratedin,andmemberparticipationismaximized across, all streams of PACE work (including programs, communications, external affairs)

Opportunity Description

o Work with Communications and Marketing Director to identify opportunities to amplify members’ work and learning to each other, as well as to our peers in the field of philanthropy

o Manage and support the work of PACE Fellows; ensure maximum integration of their learning/activities/relationships into the organization’s strategy, network, and programming

o Serve as a peer/partner to Executive Director in brand-building, recruitment, thought leadership, and external affairs functions

Other duties as assigned Must-Haves Qualities :

Strong commitment to vision, mission, and values of PACE (See PACEfunders.org/mission)

Experience creating and managing programming for a philanthropic audience and keen understanding of the principles and practices of civic engagement (approximately 6-8 years of

experience ideal)

Self-starter with significant initiative, intuition, autonomy, and drive; able to work independently

with little need for close management

Personable, relatable, and relationship-oriented—works well with all types of people and brings

out the best in those around them

Thoughtful and insightful—ability to anticipate, appreciate, and reconcile diverse and complex

perspectives

Flexible and dynamic—can adapt and iterate to changing or ambiguous circumstances smoothly

Keen attention to detail and ability to produce consistently high-quality work

Ability and willingness to travel (est. 20% time) and work occasional nights/weekends as needed

Nice-to-Have Experiences:

Working with networks or membership organizations

Working in small, virtual teams that span time zones

Identifying new revenue opportunities and/or business models

Managing budgets and forecasting revenues

• Integrating an “equity lens” into organizational culture and practice

o Work with Communications and Marketing Director to identify opportunities to amplify members’ work and learning to each other, as well as to our peers in the field of philanthropy

o Manage and support the work of PACE Fellows; ensure maximum integration of their learning/activities/relationships into the organization’s strategy, network, and programming

o Serve as a peer/partner to Executive Director in brand-building, recruitment, thought leadership, and external affairs functions

Other duties as assigned Must-Haves Qualities :

• Strong commitment to vision, mission, and values of PACE (See PACEfunders.org/mission)
• Experience creating and managing programming for a philanthropic audience and keen understanding of the principles and practices of civic engagement (approximately 6-8 years of

experience ideal)

• Self-starter with significant initiative, intuition, autonomy, and drive; able to work independently

with little need for close management

• Personable, relatable, and relationship-oriented—works well with all types of people and brings

out the best in those around them

• Thoughtful and insightful—ability to anticipate, appreciate, and reconcile diverse and complex

perspectives

• Flexible and dynamic—can adapt and iterate to changing or ambiguous circumstances smoothly
• Keen attention to detail and ability to produce consistently high-quality work
• Ability and willingness to travel (est. 20% time) and work occasional nights/weekends as needed
• Nice-to-Have Experiences:

• Working with networks or membership organizations
• Working in small, virtual teams that span time zones
• Identifying new revenue opportunities and/or business models
• Managing budgets and forecasting revenues
• Integrating an “equity lens” into organizational culture and practice

Other Details:
PACE’s office is based in Washington,DC;possibility for position to be based elsewhere

• Ideal start date is fall 2017
• Given remote flexibility,candidate must be able to maintain their own office/work schedule
• Salary range low-to-mid $90s, commensurate with experience
• Benefits are generous leave policy(24+days/year+11federal holidays)and 3% IRA match
• PACE actively seeks all types of diversity , including racial/ethnic, experience, and perspective o
• Equal opportunity employer