Sr Staff Outbound Product Manager - AI Assistant

Moveworks; Mountain View (CA); On-site; USD 191,000 - 334,000; Full time

Job summary

Moveworks is seeking a Sr. Staff Outbound Product Manager to own the market success of the Assistant portfolio, including EmployeeWorks, shaping the narrative, ensuring repeatable deployments, and enabling the field and partners to drive adoption and growth.

You will lead cross-functional collaboration with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal to translate voice-of-customer insights into prioritized requirements and crisp acceptance criteria for inbound PMs, while

Qualifications

• 10+ years in Product Management, Product Marketing, Solutions, Partner Success, or hybrid PM/PMM roles in enterprise SaaS/integration products.
• Experience shipping and scaling integrations/connectors/platform ecosystems or developer/admin-facing features.
• Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions/ACLs, governance, security reviews, compliance, admin UX.

Responsibilities

• Develop deep customer and market understanding: segment needs, competitive landscape, and deployment constraints in large enterprises.
• Define and test integrations: packaging, documentation, deployment guides, support escalation paths, and playbooks.
• Lead adoption for new capabilities and major integrations with announcements, release notes, assets, and enablement.
• Lead early access programs to gather feedback and validate product capabilities.
• Advocate for the Voice of the Customer within product, engineering, and leadership teams.
• Enable Sales/SE/CS/Support with talk tracks, ROI narratives, objections, implementation checklists, and troubleshooting guides.
• Define and drive adoption and success metrics for the Assistant.
• Translate VoC into prioritized requirements and acceptance criteria for inbound PMs.
• Manage community engagement and create content that drives interest and success.

Skills

Product Management

Enterprise SaaS

Cross-functional collaboration

Data-driven decisions

AI in workflows

Storytelling & enablement

Analytical mindset

Communication

Job description

Job Description

Job Description: At Moveworks, we're building the most advanced enterprise AI platform in the world — combining generative LLMs, agentic reasoning, enterprise search, and natural conversation into one cohesive product experience. As an Outbound Product Manager, you'll play a key role in shaping the future of our AI Assistant, used by millions of employees around the world. Our mission is to win the Front Door by being a daily assistant for all employees. The Role As a Sr. Staff Outbound Product Manager, you will be responsible for the market success of our Assistant portfolio, including EmployeeWorks: shaping the narrative, ensuring deployments are repeatable, enabling the field and partners, to drive adoption and growth.

What You'll Do

• Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management).
• Help with defining and testing for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks.
• Lead adoption efforts for new capabilities and major integrations, including announcements, release notes, demo assets, and internal enablement.
• Lead early access programs to gather feedback and validate new product capabilities.
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams.
• Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides.
• Define and drive adoption and success metrics for the Assistant.
• Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs.
• Manage community engagement and create content that drives interest and success.

Qualifications

To succeed in this role you have: For positions in this location, we offer a base pay of , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

• 10+ years in Product Management, Product Marketing, Solutions, Partner Success, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products.
• Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features.
• Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win.
• Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal.
• Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations.
• Excellent written and verbal communication; ability to simplify complexity without losing technical truth.
• Strong sense of accountability, with the ability to influence, lead, and execute effectively.
• Action-oriented mindset and motivation to deliver impactful outcomes

Salary

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.