Sr Specialist, Technology Operations

Canon Solutions America; Rockford Township (IL); Remote; USD 76,000 - 105,000; Full time

Job summary

An established industry player is seeking a motivated Sr. Technology Operations Specialist to join their team. This role focuses on managing relationships with client IT administrators, providing technical support, and ensuring exceptional service delivery. You will leverage your expertise in fleet management and output management solutions while working in a collaborative environment. With opportunities for professional growth and a flexible remote work model, this position is ideal for those passionate about technology and customer service excellence. Join a company that values innovation and community impact.

Benefits

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and official merch

Qualifications

• 5+ years of experience in technology operations or IT support.
• Proven ability to build strong customer relationships.

Responsibilities

• Manage relationships with client IT administrators and personnel.
• Deliver excellent customer service and build positive relationships.

Skills

Customer Relationship Management

Technical Support

Application Administration

Project Management

Networking Knowledge

Output Management Systems

Scanning Solutions

Education

Bachelor’s degree in a relevant field

Tools

Fleet Management Software

Scanning Software Solutions

Output Management Software

Job description

About the Role

Do you get excited to work with cutting-edge technology solutions in a customer-facing role? Do you look for opportunities to be exposed to a range of enterprise technology solutions? If you have experience with fleet management, output management, and scanning software solutions, we want to hear from you! The Sr. Technology Operations Specialist will be responsible for medium to complex application administration related to fleet management, output management, and scanning software solutions. You will leverage your expertise to build strong relationships with client IT administrators and deliver exceptional service. This role is based in the Chicago area and covers multiple accounts in the area, with remote support for additional accounts as needed.

Your Impact

1. Technical Operations

• Manage relationships with client IT administrators and personnel.
• Develop and maintain a thorough understanding of the client’s networking environment.
• Keep up-to-date knowledge of all deployed solutions within the client’s environment.
• Perform regular application administration for fleet management, output management, and scanning software solutions.
• Assist clients and Canon’s Account Team in testing and implementing hardware/software solutions within client network environments.
• Identify potential impacts on timelines and immediately alert the Canon team.
• Execute all technical support and issue resolution activities.
• Communicate chronic technology issues to the client and Canon Account Team.
• Train Canon site personnel on pre-defined troubleshooting and remediation strategies.

Project Management

• Ensure that technical deadlines are met and manage customer expectations with the project team.
• Lead projects from a technical perspective, including organizing and facilitating kick-off meetings.
• Maintain ongoing relationships with the customer’s IT management team.
• Develop and deliver technical training classes for on-site personnel and other team members as needed.

Customer Service Excellence

• Deliver excellent customer service, consistently building positive relationships that represent Canon.
• Share customer feedback systematically to broaden team knowledge of issues, capabilities, and client-specific needs.
• Update the customer information database regularly, including issue resolution, activity log, and feedback.
• Recommend improvements to work systems and approaches to enhance customer experience.
• Collaborate with Canon team members across departments to share customer feedback as appropriate.

About You: The Skills & Expertise You Bring

• Bachelor’s degree in a relevant field or equivalent experience required.
• 5+ years of related experience in technology operations or IT support.
• Proven ability to build strong customer relationships and manage issues with follow-through.
• Experience with output management systems and scanning solutions.
• Proficiency in fleet management, output management, and scanning software solutions.
• Strong project management skills, including the ability to lead technical meetings.
• Any of the following technical Certifications (preferred or to be obtained within a year of hire): CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+.
• Must possess a valid driver’s license and maintain an acceptable driving record.
• Ability to travel up to 30% to client sites, including occasional overnight travel.
• Must obtain security clearances as required by customer contracts.

Why Join Us?

• Work with innovative technology solutions and develop your skills in a collaborative environment.
• Be part of a customer-focused team dedicated to providing the highest level of support and service.
• Enjoy the flexibility of a remote work model, with opportunities to visit client sites and work remotely.
• Take advantage of professional growth opportunities, including training and certifications.

If you are a motivated, customer-focused technology professional who thrives in dynamic environments, apply now to join our team!

We are providing the anticipated base salary range for this role: $76,150 - 104,570 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site, we cannot guarantee the validity of this posting.

Workstyle Description

Virtual - This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#PM19 #LI-NF1 #LI-REMOTE