Sr. Specialist - Platform Operations (AI & Agentic Systems)

Nasdaq, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) with employer match

Employee stock purchase program

Student loan repayment

Life and disability plans

Generous paid time off

Job summary

Nasdaq, Inc. seeks a Sr. Specialist - Platform Operations to keep Nasdaq's platforms, including AI and agentic AI systems, running reliably.

You will support global markets and clients through strong technical operations, incident mgmt, and continuous improvement in a fast-paced environment. Responsibilities include deploying AI-enabled changes, leading projects, and ensuring monitoring, cost, and safety for AI workloads.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2–3 years of experience in technical operations, system administration, or application support.
• Hands-on experience with cloud infrastructure and AWS, Linux/Unix, and Kubernetes.
• Experience with infrastructure-as-code, scripting, and CI/CD; GitOps practices, version control.

Responsibilities

• Manage day-to-day technical operations and application support, including AI-powered and agentic AI applications, ensuring service continuity.
• Design, plan, and deploy changes to existing systems, driving operational excellence and new AI/agentic solutions.
• Lead and contribute to implementation projects from requirements to launch and ongoing improvement for AI/agentic services.
• Monitor, troubleshoot, and resolve incidents across traditional and AI-driven systems with clear documentation.
• Identify and implement automation and process improvements using AI and agentic tooling.
• Support operational reliability, observability, and governed use of AI models and agents.

Skills

Linux/Unix

Kubernetes

Cloud infrastructure

Automation scripting

CI/CD pipelines

Incident management

AI concepts

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

ArgoCD

Job description

As a Sr. Specialist - Platform Operations you’ll play a critical role in keeping Nasdaq's platforms - including our emerging AI and agentic AI systems - running reliably and efficiently. You’ll support global markets and clients through strong technical operations, incident management, and continuous improvement, while helping operationalize the next generation of intelligent, automated services. You’ll thrive in this role if you’re a self-starter who enjoys solving complex operational challenges, works well across teams, and brings a passion for technology, AI, and automation to a fast-paced, high-impact environment.

Key Responsibilities

• Manage day-to-day technical operations and application support, including AI-powered and agentic AI applications, while ensuring service continuity for internal and external customers.
• Design, plan, and deploy changes to existing systems, driving operational excellence and introducing new solutions, including AI and agentic workflows.
• Lead and contribute to implementation projects, from requirements through to launch and ongoing improvement, with a focus on deploying, scaling, and monitoring AI and agentic services.
• Monitor, troubleshoot, and resolve incidents across traditional and AI-driven systems, while maintaining clear and accurate operational documentation and procedures.
• Identify and implement automation and process improvements, leveraging AI and agentic tooling to enhance how systems are tested, deployed, and maintained.
• Support the operational reliability, observability, and responsible/governed use of AI models and agents, including performance, cost, and safety monitoring.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2–3 years of experience in technical operations, system administration, application support, or related areas.
• Hands-on experience with cloud infrastructure and services, with strong expertise in AWS architecture.
• Proficiency in Linux/Unix environments and Kubernetes (k8s).
• Experience with infrastructure-as-code, scripting, and automation tools, as well as CI/CD pipeline design, version control, and GitOps practices.
• Familiarity with AI concepts and tooling (e.g., model integration, agentic frameworks, or AI-driven automation) and a strong interest in operationalizing AI systems.

Nice to Have

• AWS certification(s).
• Experience with Kubernetes-based environments in cloud or hybrid settings.
• Experience with ArgoCD.
• Background in DevOps practices within a regulated or financial services environment.
• Experience deploying or operating AI/agentic applications (e.g., model serving, MLOps, monitoring, or agent orchestration frameworks).
• Familiarity with AI observability, evaluation, and cost/performance optimization for production AI workloads.

This position will be located in Toronto or Philadelphia, and offers the opportunity for a hybrid work environment at least 3 days a week in‑office, subject to change, providing flexibility and accessibility for qualified candidates.

Applicants must be authorized to work in the U.S. or Canada, without the need for employment‑based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

This posting is for an existing vacancy within Nasdaq.

Nasdaq is an equal opportunity employer.

We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.

At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well‑being and family care.

Join the Team Advancing Economic Progress for All.