Sr Specialist, HR Operations

Lennar; Miami (FL); In loco; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with company match

Education assistance

Adoption assistance

Paid parental leave

Descrizione del lavoro

Lennar is seeking a Sr Specialist, HR Operations in Miami to deliver high-quality HR services, oversee complex inquiries, and drive process improvements across HR functions. This role partners with Benefits, Payroll, HRIS, and other teams to ensure accurate transactions and compliant data handling.

The ideal candidate has hands-on Workday EIB experience, strong analytical and communication skills, and a track record of exceptional customer service in a fast-paced environment.

Competenze

• Experience in HR operations, shared services, or call center environments.
• Hands-on Workday EIB experience for inbound/outbound integrations.
• Knowledge of HR policies, employment laws, and HR processes.
• Experience using HR systems and reporting tools.
• Case management experience (ServiceNow preferred).
• Strong communication and customer service focus in fast-paced settings.

Mansioni

• Oversee complex HR inquiries and ensure timely responses within SLAs.
• Manage HR lifecycle transactions: pre-boarding, transfers, terminations, data updates.
• Serve as SME for HR policies, systems, and processes.
• Lead process improvements within HR Operations and cross-functional teams.
• Maintain data integrity and compliance with regulations.
• Provide reporting on HR transactions, trends, and service metrics.
• Train and mentor HR Operations Specialists to improve service delivery.
• Collaborate with HRMS and IT to troubleshoot system issues and optimize workflows.

Conoscenze

HR operations

Customer service

Analytical skills

Communication skills

Problem solving

Attention to detail

Independent work

Cross-functional collaboration

Formazione

High School Diploma

College degree preferred

Strumenti

Workday EIB

ServiceNow

Microsoft Office

Descrizione del lavoro

Sr Specialist, HR Operations

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Sr Specialist, HR Operations plays a critical role in delivering high-quality HR services, ensuring accurate and efficient processing of HR transactions, and providing exceptional support to Associates and People Managers. This role will oversee complex HR inquiries, drive process improvements, and collaborate with cross-functional teams to enhance the employee experience.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Hands-on experience with Enterprise Interface Builder (EIB) in Workday, including designing, building, and troubleshooting inbound and outbound integrations. This role will be involved and responsible for all EIBs within the HR Operations Team.
• Serve as an HR partner to internal Human Resources functions, providing guidance and support on organizational processes, systems, and best practices (“HR for HR”).
• Serve as an advanced point of contact for HR inquiries related to benefits, payroll, and HR policies, ensuring accurate and timely responses within defined Service-Level Agreements (SLAs).
• Manage and process complex HR lifecycle transactions, including pre-boarding, transfers, terminations, job changes, and personal data updates, ensuring compliance with all regulatory and company standards.
• Act as a subject matter expert (SME) for HR policies, systems, and processes, providing guidance to HR Operations Specialists and People Managers.
• Lead HR process enhancements by identifying inefficiencies and working with HR Operations leadership to implement best practices.
• Ensure data integrity and compliance in HR systems by maintaining accurate and up-to-date records in alignment with federal, state, and local employment regulations.
• Proactively analyze and resolve escalated HR inquiries, using sound judgment and collaboration with cross-functional teams (e.g., Benefits, Payroll, HRIS).
• Partner with HRMS and IT teams to troubleshoot system issues, optimize workflows, and support HR technology initiatives.
• Train and mentor HR Operations Specialists to improve service delivery and consistency across HR support functions.
• Provide reporting and analytics on HR transactions, trends, and service metrics to support decision-making and continuous improvement efforts.
• Maintain strict confidentiality when handling sensitive employee information and HR-related matters.

Requirements

• High School Diploma required; Associate or Bachelor's degree preferred.
• 1-2 years of HR operations, shared services, or call center experience.
• Certifications: HR certification (e.g., SHRM-CP, PHR) is a plus.
• Strong knowledge of HR processes, policies, and employment laws.
• Experience working with HR systems (Workday preferred).
• Hands-on experience with Enterprise Interface Builder (EIB) in Workday, including designing, building, and troubleshooting inbound and outbound integrations. This role will be involved and responsible for all EIBs within the HR Operations Team.
• Case management experience (ServiceNow preferred).
• Proven track record of delivering excellent customer service in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to handle complex inquiries.
• Excellent verbal and written communication skills.
• Strong attention to detail and data accuracy.
• Ability to work independently, take ownership of responsibilities, and elevate issues when necessary.
• Ability to collaborate effectively across teams and build strong working relationships.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.