Sr Specialist Benefits

Frontdoor, Inc.; Northern (KY); Hybrid; USD 95,000 - 110,000; Full time

Job summary

AHS American Home Shield Corp in the United States is seeking a Senior Specialist, Benefits, Well-Being & Recognition to support enterprise-wide programs. As a member of the Total Rewards team, you will lead and coordinate initiatives that enhance associate well-being and recognition across a nationwide workforce.

You will partner with HR, benefits carriers, and external vendors to implement strategies, track performance, and communicate program outcomes.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Benefits, or related field.
• 7+ years of experience in employee benefits, Total Rewards, associate wellbeing, recognition, or related HR programs.
• Experience supporting enterprise programs and coordinating multiple priorities and deadlines.
• Strong vendor interaction experience and data analysis skills.

Responsibilities

• Coordinate and manage enterprise-wide associate well-being programs.
• Lead and execute recognition campaigns aligned with organizational values.
• Partner with HR, benefits carriers, and vendors to deliver programs.
• Track program performance, generate reports, and drive continuous improvement.

Skills

Analytical skills

Communication

Project management

Vendor management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Human Resources, Business Administration, Benefits, or related field

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: (Virtual/Remote Role) The Senior Specialist, Benefits, Well-Being & Recognition is responsible for supporting the development, implementation, and ongoing management of enterprise-wide associate well-being and recognition programs. As a member of the Total Rewards team, this role serves as a key program lead and subject matter resource, helping deliver programs that enhance associate well-being, engagement, and the overall associate experience.

This role partners with Total Rewards and Benefits leadership, HR business partners, internal stakeholders, and external vendors to coordinate and execute well-being and recognition initiatives. The Senior Specialist uses associate feedback, program data, and industry trends to identify opportunities for continuous improvement and increase associate awareness and engagement in available programs.

Well-Being Programs

• Coordinate and execute enterprise-wide associate well-being programs supporting physical, emotional, financial, and social well-being.
• Support the development and implementation of the organization's annual well-being program strategy and calendar.
• Lead well-being campaigns, associate challenges, educational programs, and engagement initiatives.
• Partner with benefit carriers, consultants, Employee Assistance Program provider, and other vendors to coordinate associate programs and resources.
• Identify opportunities to increase associate awareness, participation, and utilization of available well-being and benefits resources.
• Review program utilization, participation, associate feedback, and workforce trends to identify opportunities for program improvement.
• Support the development of well-being communications and educational materials in partnership with HR and internal communications teams.
• Help ensure programs are inclusive, accessible, and relevant to a diverse and geographically dispersed workforce.
• Track program performance and prepare reports and recommendations related to participation, engagement, and program effectiveness.
• Coordinate available vendor resources, carrier credits, and program funding to maximize the value of well-being initiatives.

Associate Recognition Programs

• Administer and support enterprise-wide associate recognition programs and initiatives.
• Serve as a primary point of contact for recognition program questions, processes, and platform support.
• Coordinate recognition campaigns supporting organizational values, associate appreciation, service milestones, and other key associate moments.
• Partner with HR and business leaders to promote consistent and meaningful recognition practices.
• Manage day-to-day relationships with recognition vendors and platform partners.
• Monitor recognition program participation, utilization, and associate engagement.
• Analyze recognition data to identify trends, participation gaps, and opportunities to improve program effectiveness.
• Support program enhancements and new recognition initiatives based on associate feedback and organizational priorities.
• Maintain recognition program guidelines, processes, and supporting documentation.

Benefits & Total Rewards Support

• Serve as a resource on associate well-being and recognition programs within the Benefits and Total Rewards function.
• Support broader benefits initiatives, associate engagement activities, and benefits communications.
• Assist with annual benefits planning, open enrollment, and associate education activities, as needed.
• Research emerging trends and market practices related to associate well-being, recognition, and associate experience.
• Recommend program improvements based on data, associate feedback, and industry practices.
• Ensure program administration is consistent with company policies and applicable requirements.

Vendor & Program Coordination

• Coordinate day-to-day relationships with well-being and recognition vendors.
• Monitor vendor performance, service levels, and program deliverables.
• Support vendor implementations, program enhancements, and technology integrations.
• Participate in vendor evaluations, RFPs, contract renewals, and implementation activities.
• Coordinate with HR Technology, Payroll, Finance, Legal, Procurement, and other internal partners to support effective program administration.
• Maintain program documentation, vendor materials, implementation plans, and key program timelines.
• May assume other duties as applied.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Benefits, or a related field; equivalent experience considered.
• 7+ years of experience in employee benefits, Total Rewards, associate wellbeing, recognition, or related HR programs.
• Experience supporting or administering associate programs within a corporate environment. Strong project and program coordination skills with the ability to manage multiple priorities and deadlines.
• Experience working with HR vendors and external partners.
• Strong analytical skills with the ability to review program data and identify trends and opportunities.
• Strong understanding of medical and insurance program structures and pharmacy benefits terminology, with the ability to engage vendors on utilization, analyze program data, and recommend strategic improvements.
• Excellent written and verbal communication skills to create associate-facing content.
• Strong attention to detail and commitment to delivering a positive associate experience.
• Experience working within a large, multi-location, or geographically dispersed organization preferred.

Key Competencies

• Program Management
• Associate Experience
• Benefits & Well-Being Knowledge
• Project Coordination
• Vendor Management
• Data Analysis
• Communication & Associate Engagement
• Cross-Functional Collaboration
• Continuous Improvement
• Attention to Detail

Success Measures

Success in this role will be demonstrated through effective execution of associate well-being and recognition programs; increased associate awareness and participation; timely and accurate program administration; strong vendor coordination; actionable program reporting and insights; and continuous improvements that enhance the associate experience.

Other/State Specific

Compensation:

This role pays a base salary between $95,000 - $110,000 per annum, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

Job Locations US

ID 2026-4136

Category Human Resources

Type Full Time

Company AHS American Home Shield Corp