Sr. Special Request Analyst

N1000 Berkadia Commercial Mortgage LLC; Ambler (Montgomery County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Monthly volunteer hours and donation-m

Employee Resource Groups

Fertility and family planning services

Up to 12-weeks parental leave

Mental health care with free counseing

Tuition reimbursement

Pet insurance discounts

Job summary

Berkadia is seeking a Senior Special Request Analyst to review and analyze loan and servicing documents, coordinating with borrowers, external servicers, and internal teams to manage consents for leasing activities and other routine matters.

The role requires reviewing agreements, preparing recommendations, and ensuring timely processing while maintaining detailed records across servicing platforms. Based in Ambler, PA, it offers diverse benefits and growth opportunities.

Qualifications

• Excellent written and oral communication with stakeholders.
• Proficient with loan servicing software and document management systems.
• Strong analytical skills for evaluating complex loan documents and borrower requests.

Responsibilities

• Ensure prompt processing and turnaround of borrower consent matters to meet timelines.
• Analyze borrower requests and provide detailed written recommendations on leasing activities, maturity extensions, and partial releases.
• Review and interpret loan documentation and servicing agreements to assess feasibility and prepare requirement letters.
• Conduct thorough analyses for transactions such as leasing activities, property management changes, alterations of collateral, partial releases, and franchise changes.
• Oversee cases handled by Hyderabad staff and manage remaining steps of the approval process.
• Document all transactions in the servicing system and maintain accurate records.

Skills

Excellent communication

Proficient loan servicing software

Strong analytical skills

Detail oriented

Tools

Document management systems

Job description

Be Part of the Next. Be Berkadia. Berkadia is built on deep expertise, strong relationships, and a commitment to excellence across the commercial real estate industry. What sets us apart is our people. As a values-driven organization, we foster a culture where collaboration thrives, growth is encouraged, and employees are empowered to make an impact. Together, our people strengthen our business and help shape the future of Berkadia. Are you ready to be part of the next?

The Senior Special Request Analyst at Berkadia is responsible for reviewing and analyzing loan and servicing documents to evaluate borrower requests and determine appropriate consent paths. This role coordinates with borrowers, external servicers, and internal teams to manage consents for leasing activities, property management changes, and other routine matters. Key stakeholders include servicing entities, legal counsel, senior management, and Client Relation Managers.

Responsibilities

Ensure prompt processing and turnaround of borrower consent matters to meet required timelines. Analyze and provide management with detailed written recommendations on borrower requests, including leasing activities, maturity extensions, and partial releases. Review and interpret loan documentation and servicing agreements to assess the feasibility of borrower requests and prepare necessary requirements letters. Conduct thorough analyses for requested transactions such as leasing activities, property management changes, alterations of collateral, partial releases, and franchise changes. Oversee the review of cases handled by the Hyderabad staff for similar transactions and manage the remaining steps of the approval process. Accurately document all transactions in the servicing system and ensure proper filing in the document retention system. Regularly update the status of assigned cases in various tracking systems to maintain accurate and current records. Other duties as assigned.

Preferred Qualifications

Excellent written and oral communication skills, enabling clear and effective interactions with all stakeholders. Proficient computer skills, particularly in using loan servicing software and document management systems. Strong analytical skills, essential for evaluating complex loan documents and borrower requests effectively.

Benefits

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities
• Employee Resource Groups that help you grow with us
• Fertility and family planning services
• Up to 12-weeks of fully paid parental leave
• Mental health care, including free counseling sessions:
• We'll help you fund your learning journey with generous tuition reimbursement
• Pet insurance discounts
• And more!

Be Your Best Self. Be Berkadia.

Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment, discrimination, and unlawful retaliation, as well as access and reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.

If you require a reasonable accommodation to take part in the interview process, please contact [e-mail].

You have rights under federal, state and local employment laws.

No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law.

If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy.

At Berkadia, our people are shaping the future of commercial real estate. With industry-leading investments in people and technology, we’re building a culture where amazing people (like you) can do their best work as they learn, grow, and succeed. We work hard because we love what we do, and we never sacrifice our values along the way. Whether your talents lie in mortgage banking, investment sales, loan servicing, marketing, operations, finance, human resources, management, innovation, or something different altogether, we invite you to explore a wide range of commercial real estate jobs and Be Part of the Next.

Be Part of the Next.