Senior Compliance Analyst

N1000 Berkadia Commercial Mortgage LLC; Ambler (Montgomery County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Volunteer hours

Tuition reimbursement

Parental leave

Mental health care

Pet insurance

Diversity groups

Job summary

Berkadia is seeking a Senior Analyst to support the Servicing organization by evaluating processes, identifying operational risks, and developing controls to mitigate those risks. The role partners with business leaders and cross-functional teams to strengthen the control environment, improve processes, and ensure policy execution.

The ideal candidate will review workflows, assess control effectiveness, identify gaps, and help develop sustainable solutions while balancing operational efficiency

Qualifications

• Experience in risk management and internal controls.
• Ability to identify control gaps and implement fixes.
• Excellent analytical and problem-solving skills.

Responsibilities

• Evaluate servicing processes to identify risks and gaps.
• Design, document, implement, and monitor controls.
• Perform periodic control reviews and testing.
• Partner with leaders to understand processes and risks.
• Recommend enhancements that balance risk and efficiency.
• Develop and maintain process and control documentation.
• Analyze control results and data to spot trends.
• Prepare reporting on control effectiveness and remediation.
• Support changes by identifying risks and controls.
• Collaborate with Compliance, Legal, Risk, Internal Audit.
• Promote risk awareness across Servicing.
• Stay aware of industry practices and internal requirements.
• Handle sensitive information discreetly.
• Other duties as assigned.

Skills

Operational risk

Internal controls

Process improvement

Analytical skills

Communication

Stakeholder management

Education

Bachelor's degree

Job description

Be Part of the Next. Be Berkadia. Berkadia is built on deep expertise, strong relationships, and a commitment to excellence across the commercial real estate industry. What sets us apart is our people. As a values-driven organization, we foster a culture where collaboration thrives, growth is encouraged, and employees are empowered to make an impact. Together, our people strengthen our business and help shape the future of Berkadia. Are you ready to be part of the next?

The Senior Analyst supports the Servicing organization by evaluating business processes, identifying operational risks, and developing and monitoring controls designed to mitigate those risks. This role partners closely with business leaders and cross-functional teams to strengthen the control environment, improve processes, and promote consistent execution of established policies and procedures. The Senior Analyst will review workflows and business practices, assess the effectiveness of existing controls, identify control gaps and opportunities for improvement, and support the development and implementation of sustainable solutions. The role serves as a trusted partner to the business, helping teams balance operational effectiveness with sound risk management practices.

Responsibilities

• Evaluate Servicing processes and workflows to identify operational risks, control gaps, process inconsistencies, and opportunities for improvement.
• Design, document, implement, and monitor business controls that mitigate identified operational risks.
• Perform periodic control reviews and testing to assess whether established controls are operating as intended.
• Partner with business leaders and subject matter experts to understand processes, risks, and potential control implications.
• Recommend process and control enhancements that improve operational effectiveness while maintaining appropriate risk mitigation.
• Develop and maintain process documentation, control documentation, procedures, and job aids.
• Analyze control results and business data to identify trends, recurring issues, or emerging areas of risk.
• Prepare clear reporting for management regarding control effectiveness, identified risks, remediation progress, and areas requiring attention.
• Support business initiatives and process changes by identifying potential risks and appropriate controls before implementation.
• Collaborate with Compliance, Legal, Risk, Internal Audit, and other partners as appropriate to support the business control environment.
• Promote risk and control awareness across the Servicing organization through communication, guidance, and knowledge sharing.
• Maintain awareness of industry practices and relevant internal requirements that may affect Servicing processes and controls.
• Handle sensitive and confidential information with appropriate discretion.
• Other duties as assigned.

Preferred Qualifications

• Strong understanding of operational risk management, internal controls, process improvement, or related disciplines.
• Ability to assess complex business processes and translate identified risks into practical controls and solutions.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Demonstrated ability to identify root causes and recommend sustainable process improvements.
• Strong written and verbal communication skills, with the ability to explain risk and control concepts to stakeholders at varying levels of the organization.
• Ability to build productive relationships across business and corporate functions.
• Sound judgment and discretion when handling confidential or sensitive information.
• Knowledge of the commercial real estate industry and/or loan servicing operations preferred.
• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of experience in business controls, operational risk, compliance, audit, process improvement, loan servicing or a related function.

Benefits

• Monthly paid volunteer hours and donation matching to benefit our communities
• Employee Resource Groups that help you grow with us
• Fertility and family planning services
• Up to 12-weeks of fully paid parental leave
• Mental health care, including free counseling sessions:
• We'll help you fund your learning journey with generous tuition reimbursement
• Pet insurance discounts
• And more!

Berkadia, as an equal opportunity employer, celebrates our employees' unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws. In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment, discrimination, and unlawful retaliation, as well as access and reasonable accommodations for individuals with disabilities and sincerely held religious beliefs. If you require a reasonable accommodation to take part in the interview process, please contact [e-mail]. You have rights under federal, state and local employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law.

Be Your Best Self. Be Berkadia.

At Berkadia, our people are shaping the future of commercial real estate. With industry-leading investments in people and technology, we're building a culture where amazing people (like you) can do their best work as they learn, grow, and succeed. We work hard because we love what we do, and we never sacrifice our values along the way. Whether your talents lie in mortgage banking, investment sales, loan servicing, marketing, operations, finance, human resources, management, innovation, or something different altogether, we invite you to explore a wide range of commercial real estate jobs and Be Part of the Next.