Sr Special Programs Success Coordinator

Bunker Hill Community College; Boston (MA); On-site; USD 73,000 - 78,000; Full time

Job summary

Bunker Hill Community College is seeking a Senior Special Programs Success Coordinator to guide students through admissions, advising, registration, and planning. The role emphasizes student-centered, data-driven practices with strong collaboration across campus units to improve access, engagement, retention, and graduation.

The position reports to the Director of BHCC Success, supports Success Scholars, and will coordinate with LifeMap, Student Central, and other services to ensure smooth

Qualifications

• Master's Degree in Education, Counseling, Psychology, Sociology or closely related field with three years of experience or equivalent.
• Experience working with diverse students in fast-paced student services settings.
• Ability to collaborate with multiple campus units and community partners.
• Excellent intercultural, interpersonal, verbal and written communication skills.

Responsibilities

• Guide BHCC Success Scholars through services, referrals, and planning to access resources.
• Develop and deliver responsive student services and programming to improve access, engagement, retention, and graduation.
• Assess student needs and provide holistic referrals and proactive outreach across the semester.
• Advise and register students on academic plans, course selection, and career exploration.
• Collaborate with campus resource centers to build smooth connections and warm handoffs.
• Partner with Leadership and Institutional Research to monitor progress using data.

Skills

Intercultural communication

Verbal and written communication

MS Word

MS Excel

Education

Master's degree in Education, Counseling, Psychology, Sociology or closely related field

Tools

Student Information System

Office productivity software

Job description

Career Opportunities with Bunker Hill Community College

A great place to work.

Careers At Bunker Hill Community College

Reporting to the Director of BHCC Success in the Division of Academic Support & College Pathway Programs, the Senior Special Programs Success Coordinator will use community-connected, student-centered, asset-based, data-driven, and outcomes-focused practices to guide students to and through College services and processes, including, but not limited to: Admissions, Assessment, Financial Aid, Advising/LifeMap, course registration, exploration and planning. The Success Coordinator will make appropriate referrals where necessary, playing a central role in guiding and empowering students to access resources and services, and to plan and implement their education and career objectives for individualized success.

Specific Duties:

The Success Coordinator is responsible for assisting with developing and delivering responsive services and programming for BHCC Success Scholars that may include but are not limited to the following:

• Report directly to the Director of BHCC Success also receiving guidance and direction from Success Assistant Directors as appropriate.
• Create and deliver responsive student services and programming aimed at improving student access, engagement, retention, and graduation.
• Utilize intrusive advising and proactively assess needs; complete holistic assessment of student needs to facilitate appropriate referrals and provide outreach to students at key points in the semester.
• Advise and register new and continuing students regarding their academic plan, course selection/sequencing, curriculum/concentration selection and changes, career exploration and plans to transition to a 4-year institution.
• Build collaborative relationships with resource centers on campus to provide smooth connections ("Warm Handoffs") to appropriate services, such as: Admissions, Assessment, Student Central, LifeMap, Student Activities, Single Stop/The DISH, departmental advisors, tutoring, supplemental instruction, Disability Support Services; connect students with resources focused on financial literacy skills development; and emergency assistance.
• Collaborate with Success Leadership Team and other campus departments in the design, marketing, implementation and assessment of Success programming, including but not limited to: academic success workshops, Welcome Days, student celebration events, and Student Dialogue Series.
• Work closely with Success Leadership, Admissions and LifeMap staff, and Institutional Research to gather, analyze, and interpret data to monitor students' progress.
• Collaborate with Success Ambassadors and Administrative Assistant to Manage Success area, answer student questions and provide self-service assistance via Webex/Zoom/Teams.
• Participate in College meetings, community engagement, and outreach activities as needed.

Requirements:

• Master's Degree in Education, Counseling, Psychology, Sociology or a closely related field, with three (3) years of experience and/or training involving college admissions, academic advisement, career development, program/project development and/or management; or an equivalent combination of education, training, and experience.
• Experience working with diverse students in a fast-paced student services/client services or equivalent setting.
• Demonstrated ability to collaborate effectively with a range of different academic and non-academic units, and community-based organizations.
• Excellent intercultural, interpersonal, and verbal and written communication skills.
• Proficiency in student information systems as well as MS Word and Excel.

Preferred Requirements:

• Our students come from a variety of cultural, linguistic, and socioeconomic backgrounds, and we are dedicated to providing them with the support they need to succeed. While not required, the ability to read, speak, and write in Spanish, Chinese, or another language such as Arabic, Cape Verdean Creole, Haitian Creole, Portuguese, Somali, Spanish, Vietnamese, and French is preferred.
• Ability to work evenings and weekends.
• Experience managing and supervising staff/students.
• Experience working with local communities/community-based organizations.
• Experience working at a community college, nonprofit and/or community-based organization.

Additional Information:

Salary: $73,412 - $78,115 (Actual Salary Will Be Commensurate With Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement.) Full Time Benefited position. This position is funded by the SUCCESS Fund (State allocation).

This position is funded by the SUCCESS Fund (State allocation).

Closing Date: September 8, 2026

• Applicants who do not meet the qualifications as noted above area encouraged to put in writing precisely how their background and experience has prepared them with equivalent combination of education, training and experience required for the responsibilities of this position.
• Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screening may impact the hiring decision.