Sr Special Programs Success Coordinator

Agupdate; Boston, Northern (MA, KY); Hybrid; USD 73,000 - 78,000; Full time

Job summary

BHCC is seeking a Senior Special Programs Success Coordinator to guide students through Admissions, Advising, LifeMap, and registration, using data to improve outcomes and access to resources. The role emphasizes intrusive advising, holistic assessments, and strong collaboration with campus services.

The position requires a Master’s degree in Education or related field with 3+ years of experience, intercultural communication skills, and proficiency with student information systems and MS Office.

Qualifications

• Master's Degree in Education, Counseling, Psychology, Sociology or closely related field with 3+ years of relevant experience.
• Experience working with diverse students in fast-paced student services environments.
• Excellent intercultural, interpersonal, and verbal and written communication skills.
• Proficiency in student information systems and MS Word/Excel.

Responsibilities

• Advise and register students on academic plans, course selection and sequencing.
• Holistically assess student needs and provide appropriate referrals.
• Build partnerships with campus resource centers to connect students with services.
• Develop and deliver Success programming to improve access, engagement, retention and graduation.
• Collaborate with Leadership and Institutional Research to design, assess, and improve programs.
• Support outreach and self-service assistance via Webex/Zoom/Teams.
• Participate in college meetings and community outreach activities.

Skills

Interpersonal skills

Cross-cultural communication

Outreach planning

Education

Master's degree in Education or closely related field

Tools

MS Word

Excel

Job description

Reporting to the Director of BHCC Success in the Division of Academic Support & College Pathway Programs, the Senior Special Programs Success Coordinator will use community-connected, student-centered, asset-based, data-driven, and outcomes-focused practices to guide students to and through College services and processes, including, but not limited to: Admissions, Assessment, Financial Aid, Advising/LifeMap, course registration, exploration and planning. The Success Coordinator will make appropriate referrals where necessary, playing a central role in guiding and empowering students to access resources and services, and to plan and implement their education and career objectives for individualized success.

Specific Duties:

The Success Coordinator is responsible for assisting with developing and delivering responsive services and programming for BHCC Success Scholars that may include but are not limited to the following: Report directly to the Director of BHCC Success also receiving guidance and direction from Success Assistant Directors as appropriate. Create and deliver responsive student services and programming aimed at improving student access, engagement, retention, and graduation. Utilize intrusive advising and proactively assess needs; complete holistic assessment of student needs to facilitate appropriate referrals and provide outreach to students at key points in the semester. Advise and register new and continuing students regarding their academic plan, course selection/sequencing, curriculum/concentration selection and changes, career exploration and plans to transition to a 4-year institution. Build collaborative relationships with resource centers on campus to provide smooth connections ("Warm Handoffs") to appropriate services, such as: Admissions, Assessment, Student Central, LifeMap, Student Activities, Single Stop/The DISH, departmental advisors, tutoring, supplemental instruction, Disability Support Services; connect students with resources focused on financial literacy skills development; and emergency assistance. Collaborate with Success Leadership Team and other campus departments in the design, marketing, implementation and assessment of Success programming, including but not limited to: academic success workshops, Welcome Days, student celebration events, and Student Dialogue Series. Work closely with Success Leadership, Admissions and LifeMap staff, and Institutional Research to gather, analyze, and interpret data to monitor students’ progress. Collaborate with Success Ambassadors and Administrative Assistant to Manage Success area, answer student questions and provide self-service assistance via Webex/Zoom/Teams. Participate in College meetings, community engagement, and outreach activities as needed.

Requirements:

Master's Degree in Education, Counseling, Psychology, Sociology or a closely related field, with three (3) years of experience and/or training involving college admissions, academic advisement, career development, program/project development and/or management; or an equivalent combination of education, training, and experience. Experience working with diverse students in a fast-paced student services/client services or equivalent setting. Demonstrated ability to collaborate effectively with a range of different academic and non-academic units, and community-based organizations. Excellent intercultural, interpersonal, and verbal and written communication skills. Proficiency in student information systems as well as MS Word and Excel.

Preferred Requirements:

Our students come from a variety of cultural, linguistic, and socioeconomic backgrounds, and we are dedicated to providing them with the support they need to succeed. While not required, the ability to read, speak, and write in Spanish, Chinese, or another language such as Arabic, Cape Verdean Creole, Haitian Creole, Portuguese, Somali, Spanish, Vietnamese, and French is preferred. Ability to work evenings and weekends. Experience managing and supervising staff/students. Experience working with local communities/community-based organizations. Experience working at a community college, nonprofit and/or community-based organization.

Additional Information:

Salary: $73,412 - $78,115 (Actual Salary Will Be Commensurate With Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement.) Full Time Benefited position. This position is funded by the SUCCESS Fund (State allocation).

Grade: 5 Unit Professional. Full State Benefited position.

This position is funded by the SUCCESS Fund (State allocation).

Closing Date: September 8, 2026

Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screening may impact the hiring decision.