Solutions Engineer - Enterprise - Mixed Industries

Talkdesk; Chicago (IL); On-site; USD 135,000 - 205,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Uncapped Paid Time Off

14 Paid Holidays

Uncapped Paid Sick Leave

Job summary

Talkdesk is seeking a Solutions Engineer based in Chicago, Illinois, to engage with customers, understanding their unique requirements and demonstrating the value of Talkdesk solutions. This role requires over 5 years of relevant experience, a BS in Computer Science or a related area, and strong technical presentation skills. The pay range is $135,000 to $205,000, with additional long-term incentives and uncapped PTO benefits. A collaborative office environment is expected, fostering inclusivity and equal opportunity.

Qualifications

• 5+ years experience as a Solutions Engineer.
• Ability to communicate complex technical concepts effectively.
• Excellent presentation skills, leading technical discussions.

Responsibilities

• Conduct research on prospects to understand their business.
• Manage customer pilots and POCs.
• Deliver compelling presentations to customers.

Skills

Solutions Engineering

VOIP/Telecommunications

Presentations

Problem Solving

Communication Skills

Education

B.S. Computer Science or related

Tools

Customer Relationship Management Software

ITSM

Data Warehousing

Business Intelligence

Job description

Responsibilities

• Conduct research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer’s objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
• Designs and delivers presentations to customers, on‑site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs.
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.

Core Background (Qualifications)

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non‑technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus

Pay Range (OTE)

$135,000 to $205,000

Other Types of Pay

Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• Uncapped paid time off program, subject to manager approval and consistent with business needs
• 14 paid holidays each year
• Uncapped paid sick leave, subject to manager approval and consistent with business needs

Work Environment & Physical Requirements

Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, equipment usage limited to computer‑related equipment (keyboards, mouse, etc.).

Equal Opportunity Employer Statement

We will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.