Sr Solution Delivery Manager Remote - United States

Zuora Inc; United States; Remote; USD 125,000 - 223,000; Full time

Job summary

Join a pioneering company at the forefront of the Subscription Economy, where your expertise in enterprise software implementation will drive transformative projects. As a Solution Delivery Manager, you will lead multiple implementation teams, ensuring projects are delivered on time and within budget while exceeding customer expectations. This role offers the chance to engage with innovative clients and work in a dynamic environment that encourages ownership and collaboration. If you thrive in managing complex solutions and enjoy working with diverse teams, this is the opportunity to make a significant impact in a rapidly evolving industry.

Qualifications

• 10+ years of enterprise software experience, with 5+ years in implementation management.
• Strong client service and management consulting experience.

Responsibilities

• Manage end-to-end delivery of Zuora implementation engagements.
• Monitor project quality, financials, risk, and delivery performance.

Skills

Enterprise software experience

Implementation management

Client service

Communication skills

Problem-solving skills

Risk management

Executive presence

Education

Bachelor's degree in relevant field

PMI Certification

Tools

SaaS-based implementation tools

ERP systems

CRM systems

SCM systems

Web Services

Job description

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Your demonstrated experience leading implementation teams, working at the enterprise level, with technical and functional fluency, to deliver multiple moderate to complex solutions covering domestic or international regions will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and delivery performance for Zuora implementations. You will be responsible for managing the end-to-end delivery of Zuora implementation engagements, ensuring that the program remains on time, within budget, and meets the customer’s outcome expectations.

Because you already have experience implementing Enterprise software systems, have technical/functional knowledge and are proficient with Enterprise SaaS, ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

Desired Skills and Experience

• Overall 10+ years of enterprise software experience, with at least 5+ years in implementation management
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500. Previous experience with subscription billing and/or revenue implementation projects is a strong plus.
• Experience with SaaS-based implementation is very strongly desirable. Strong client service and/or management consulting experience.
• Strong ability to manage implementation financials, recognizing the importance of both budget management and services revenue management.
• Demonstrated experience managing multiple, concurrent engagements. Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation.
• Executive presence and comfort. You have experience and are comfortable with C-level communication.
• Comfortable working with and managing ambiguity and uncertainty.
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics.
• Have developed domain industry or business process skills.
• Demonstrated experience leading teams of architects, consultants, and developers. Demonstrated experience driving adoption through achieving business goals and innovation.
• Demonstrated experience working with a cross-functional and geographically dispersed team.

Technology experience or awareness in the following:

• Billing, payment and revenue systems.
• Knowledge of and ability to speak to system landscapes a strong plus. SaaS-based subscription management systems experience a strong plus. SaaS-based enterprise software implementation.
• Knowledge of Web Services, XML, SOAP, REST a plus.
• PMI Certification is a plus.

Travel needs: potential for up to 50% of the time (including possible international travel).

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [e-mail].

Salary Range: $125,900 — $222,200 USD

Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.