Senior AI Agent Platform Engineer – Real-Time Telephony

Motorola Solutions; Illinois; Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical and Dental benefits

Vision benefits

401K with Company Match

Paid Holidays

Generous PTO

Job summary

Motorola Solutions is seeking a Sr Software Engineer to set technical direction for the AI Agent Platform behind Hyper’s emergency response products. You will shape long-term strategy, mentor engineers, and own cross-cutting problems from real-time AI pipelines to backend infrastructure.

You will lead design and operation of low-latency audio, streaming, and telephony components, with focus on reliability, security, and performance in a high-stakes domain.

Qualifications

• 5+ years of experience in realtime communication systems with deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection and architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.
• Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.
• Drive engineering excellence across reliability, availability, security, and performance — defining the standards the team operates by.
• Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.
• Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing.
• Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.
• Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for.
• Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required.

Skills

Real-time voice AI

LLM orchestration

Telephony

Speech-to-Text

Text-to-Speech

RAG systems

Elixir

Go

Python

Rust

PostgreSQL

Cloud (AWS/Azure/GCP)

WebRTC/WebSockets

Distributed systems

Tools

Docker

Kubernetes

Job description

Motorola Solutions is seeking a Sr Software Engineer to set technical direction for the AI Agent Platform behind Hyper’s emergency response products. You will shape long-term strategy, mentor engineers, and own cross-cutting problems from real-time AI pipelines to backend infrastructure.

You will lead design and operation of low-latency audio, streaming, and telephony components, with focus on reliability, security, and performance in a high-stakes domain.