Sr. Site Reliability Engineer - Observability

AppFolio; California (MO); On-site; USD 138,400 - 173,000; Full time

Job summary

AppFolio is seeking an experienced professional to improve the reliability and observability of its infrastructure as part of the Real Estate Platform team. You will work closely with engineering teams to build resilient services and drive system improvements.

Ideal candidates have a Bachelor’s degree with at least 5 years of experience, strong coding skills, and expertise in AWS and Infrastructure as Code. This role requires on-call responsibilities and a commitment to collaboration and open communication.

Qualifications

• Experience developing Service Level Indicators and Service Level Objectives for systems.
• Diagnose and monitor performance and reliability issues across stack components.
• Strong coding background in critical tasks or production.

Responsibilities

• Build common infrastructure for observability and reliability.
• Support engineering teams in improving service reliability.
• Ensure comprehensive monitoring and disaster recovery plans.

Skills

Experience developing Service Level Indicators and Service Level Objectives

Diagnosing performance and reliability issues

Strong coding background (Go, Ruby, Python bonus)

Expertise with Infrastructure as Code (Terraform, CloudFormation, Pulumi)

Expertise with Kubernetes or container orchestration

Experience with Amazon Web Services (EKS, RDS Aurora, Lambda, etc.)

Education

Bachelor’s degree and at least 5 years industry experience

Job description

What You’ll Do

You will be helping them to build common infrastructure as well as help improve the reliability, quality of services and overall observability patterns. Along with your team, you’ll ensure all aspects of our shared product spaces have a plan to address any opportunities for exception reporting, capacity planning, monitoring and alerting, backups, runbooks, configuration management, DDoS protection, infrastructure as code, and disaster recovery. You’ll collaborate or embed with engineering teams, helping them to improve the reliability and quality of their services and infrastructure as we look to support the business success of AppFolio.

You’ll be a member of the team that provides reliable, scalable observability and infrastructure for key components of the AppFolio Real Estate Platform. You’ll help build the future of reliable, critical services, and support rapid and sustainable growth of new features.

What We’re Looking For

This is a great opportunity for someone who enjoys supporting teams, helping them become more self‑sufficient, and building reliable, simple systems. This position will require on‑call responsibilities. Lastly, you have strong communication skills and enjoy working on a team that values openness, integrity, ownership, and attention to detail.

Must‑Haves

• Experience developing Service Level Indicators and Service Level Objectives for the above systems.
• Proven ability to diagnose and monitor performance and reliability issues across the stack: relational databases, web servers, networking, OS, containers, load balancers, etc. You’ll chase down performance problems and uncover root causes of system failures.
• Strong coding background: you’ve written code to perform critical tasks or in production. The exact language doesn’t matter, though we give bonus points for Go, Ruby, or Python.
• Expertise with Infrastructure as Code (Terraform, CloudFormation, Pulumi, etc.)
• Expertise with Kubernetes or other container orchestration tooling and technology patterns.
• Experience with Amazon Web Services (commonly EKS, RDS Aurora, Lambda, S3, EBS, Route53, DynamoDB, and VPCs).
• Bachelor’s degree and at least 5 years industry experience, or equivalent work experience.

Compensation & Benefits

The base salary that we expect to pay for this role is $138,400–$173,000. The actual base salary for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc. Base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses that you may be eligible for based on your role and/or employment type. Regular full‑time employees are eligible for benefits – see here.

Location

Find out more about our locations by visiting our site.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.