Senior Manager, Product Management – Data Orchestration

Duck Creek Payments; San Francisco (CA); On-site; USD 154,000 - 220,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive benefits

401(k) with match

HSA/FSA

Paid holidays & vacation

Employee Assistance Program

Job summary

Duck Creek Technologies is seeking a Senior Manager, Product Management – Data Orchestration in the San Francisco Bay Area. You will drive planning and execution for data orchestration capabilities across Duck Creek products, customer ecosystems, and analytics platforms.

You will partner with Engineering, Architecture, Data, AI, Security, and Customer Success to deliver scalable data flows, measurable adoption, and data trust across policy, billing, claims, and more.

Qualifications

• Bachelor’s degree or equivalent experience in a related discipline.
• 6+ years of experience in product management or related roles.
• Experience leading complex product initiatives across cross-functional teams.
• Experience with data platforms, data pipelines, APIs, event-driven architecture.
• Ability to translate problems into structured product priorities and measurable outcomes.

Responsibilities

• Define and drive data orchestration product strategy and roadmap.
• Coordinate across Product, Engineering, Architecture, Data, Security, and Customer Success teams.
• Define scalable orchestration patterns for data flows across systems.
• Develop requirements for reusable data pipelines and governance.

Skills

Data orchestration

Product management

Cross-functional leadership

Cloud platforms

APIs & event-driven architecture

AI enablement

Education

Bachelor’s degree

Master’s degree

Tools

ETL/ELT

APIs

Cloud services

Job description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market‑leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible‑First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible‑first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast‑paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!

TITLE:

Senior Manager, Product Management – Data Orchestration

WORK LOCATION:

Bay Area, CA and requires to be in the office 2 to 3 times a week.

WHAT YOU’LL DO:

The Senior Manager, Product Management – Data Orchestration drives product planning and execution for capabilities that move, coordinate, transform, monitor, and deliver data across Duck Creek products, customer ecosystems, analytics platforms, AI services, and downstream operational workflows. This role translates complex data movement, integration, and platform needs into prioritized product capabilities that improve reliability, reuse, observability, and customer value. The role partners across Product, Engineering, Architecture, Data, AI, Security, Customer Success, Professional Services, and customer stakeholders to define scalable orchestration patterns and reduce one‑off implementation effort. This role applies significant product judgment within an approved product strategy and is accountable for measurable outcomes related to adoption, reliability, onboarding efficiency, and data trust. Drive product planning and roadmap execution for Duck Creek’s data orchestration capabilities, including data ingestion, transformation, routing, synchronization, scheduling, publishing, monitoring, and delivery. Develop and maintain product requirements for how customers and internal product teams orchestrate data across policy, billing, claims, distribution, customer, document, analytics, AI, and third‑party ecosystems. Translate complex data movement, platform architecture, and insurance workflow needs into clear product priorities, requirements, trade‑off decisions, and measurable outcomes. Partner with Engineering and Architecture to define scalable orchestration patterns across batch, near‑real‑time, event‑driven, streaming, API‑based, and workflow‑triggered data flows. Develop product requirements for reusable data pipelines, configurable data flows, source‑to‑target mappings, transformation templates, validation, dependency management, retries, replay, exception handling, reconciliation, and operational monitoring. Define requirements for data contracts, schema versioning, event payloads, API payloads, backward compatibility, lifecycle management, metadata, lineage, and consumer notification patterns. Recommend and prioritize orchestration capabilities that support insurance workflows, including policy‑to‑analytics synchronization, claims event publishing, billing and payment feeds, party synchronization, producer and distribution data flows, document metadata movement, regulatory reporting feeds, and AI‑ready data delivery. Partner with AI, analytics, and semantic data product teams to support data consumption patterns for LLM grounding, retrieval‑augmented generation, feature pipelines, operational dashboards, reporting marts, knowledge graphs, vector indexes, and intelligent workflow automation. Evaluate adoption, reliability, and business impact of data orchestration capabilities using measures such as pipeline success rates, data latency, time to onboard new data flows, reduction in custom implementation effort, reuse across product domains, and downstream data trust. Collaborate with Security, Architecture, and Data teams to ensure orchestration capabilities support appropriate governance, access, observability, operational controls, and data quality expectations. Engage customer‑facing teams and customer stakeholders to understand implementation patterns, operational pain points, and opportunities to improve productized data orchestration capabilities. Develop product documentation, requirements, decision materials, and stakeholder communications that support alignment across product, technical, and customer‑facing teams.

WHAT YOU’VE DONE:

REQUIRED:

• Bachelor’s degree or equivalent experience in Computer Science, Information Systems, Data Management, Engineering, Business, Insurance, Analytics, or a related discipline.
• 6+ years of experience in product management, technical product management, platform product management, data product management, enterprise software, SaaS, PaaS, or related roles.
• Experience leading complex product initiatives or capability areas that require alignment across product teams, engineering teams, architects, data teams, customer‑facing teams, and business stakeholders.
• Experience working with data platforms, data pipelines, integration platforms, workflow orchestration, data movement, APIs, event‑driven architecture, ETL/ELT, data contracts, metadata, lineage, observability, or enterprise integration patterns.
• Experience translating ambiguous business and technical problems into structured product priorities, requirements, and measurable outcomes.

PREFERRED:

• Master’s degree or equivalent advanced experience in a relevant discipline.
• Experience in P&C insurance, general insurance, InsurTech, financial services, or another complex regulated industry.
• Experience with platform, data, analytics, AI enablement, or integration products in a multi‑product SaaS environment.

Knowledge, Skills, Abilities & Behaviors:

• Knowledge of data orchestration concepts, including ingestion, transformation, routing, scheduling, synchronization, event publishing, monitoring, exception handling, lineage, and reconciliation.
• Knowledge of modern data movement patterns, including batch processing, APIs, webhooks, pub/sub, message queues, event streaming, change data capture, ETL/ELT, and workflow orchestration.
• Knowledge of cloud‑native platforms, multi‑tenant SaaS architecture, data platform services, integration frameworks, and enterprise security patterns.
• Knowledge of data contracts, schema management, versioning, metadata, lineage, service‑level expectations, data quality rules, and consumer‑driven data requirements.
• Knowledge of P&C insurance processes across one or more domains such as policy, billing, claims, distribution, underwriting, reporting, or customer servicing.
• Knowledge of AI, analytics, and automation consumption patterns, including data pipelines for grounding, retrieval, feature generation, operational reporting, decision support, and intelligent workflow execution.
• Skill in developing product requirements for reusable, configurable, observable, secure, and operationally reliable data flow capabilities.
• Skill in prioritizing product work across customer needs, technical dependencies, implementation effort, operational risk, and business value.
• Skill in defining success measures for product capabilities, including adoption, latency, reliability, reuse, onboarding efficiency, and data trust.
• Skill in analyzing complex platform and integration problems and converting them into actionable product decisions.
• Ability to influence cross‑functional stakeholders and build alignment across technical and business groups.
• Ability to evaluate trade‑offs in ambiguous, multi‑stakeholder environments.
• Ability to prepare clear product documentation, requirements, roadmap materials, and decision records.
• Ability to use AI and LLM tools responsibly to support product discovery, research, documentation, analysis, and stakeholder communication.

Work Environment & Other Requirements:

• Travel: 10%
• Work Authorization: Must be legally authorized to work in the country of the job location
• Work Location: Bay Area, CA and requires to be in the office 2 to 3 times a week.

WHAT WE STAND FOR:

Our global company celebrates & holds a culture. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team‑oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

Inclusive company culture, values, DEI initiatives, and people:

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Accessibility:

Please let us know if you encounter accessibility barriers with our web content by sending an email to [e-mail].

Privacy Notice:

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

Compensation:

Actual compensation for this role is determined based on a variety of factors, including job‑related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

• 153,900 – 219,800: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
• 146,700 – 209,500: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
• 139,400 – 199,100: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
• 123,400 – 192,900: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

AI and AI usage in recruitment:

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI‑assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information. AI tools are used to assist—not replace—human judgment. All AI‑assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Benefits:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings may vary based on role and location.

Closing statement:

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.