Sr. ServiceNow Developer (Onsite)

Serigor Inc.; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

Serigor Inc. is seeking a Senior ServiceNow Developer to join onsite in Washington, DC for an initial 3‑month engagement. The candidate will lead configuration, administration, and ongoing enhancements of the district's ServiceNow platform, spanning ITSM, HRSD, S2P, and related modules.

Strong collaboration with non-technical stakeholders and enterprise-scale processes is essential. The role emphasizes scalable, secure, user-centered solutions with upgrade readiness and comprehensive

Qualifications

• Bachelor's degree in information technology, computer science, a related field, or equivalent professional experience.

Responsibilities

• Serve as a primary administrator for the client ServiceNow instance, supporting day-to-day service operations and maintenance.

Skills

ServiceNow administration

REST/SOAP APIs

JavaScript for ServiceNow

Flow Designer

ITIL Foundation

UI Policies/UI Actions/ACLs

CAD (Certified Application Developer)

ITSM/HRSD/S2P knowledge

System integrations

Public sector experience

Education

Bachelor's degree in IT/CS

Equivalent professional experience

Job description

Job Title: Sr. ServiceNow Developer (Onsite)

Location: Washington, DC

Duration: 03 Months with possible extension

Job Description

The client is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform.

This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including-but not limited to- Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user-centered, secure, and aligned to client operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

Essential Responsibilities

The ServiceNow Application Developer will:

• Serve as a primary administrator for the client ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with client for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Skills

• Bachelor's degree in information technology, Computer Science, a related field, or equivalent professional experience.
• 15 Years Hands-on ServiceNow administration experience, including ownership or co-ownership of a ServiceNow instance.
• 10 Years Strong foundational knowledge of the ServiceNow platform, including: Forms, lists, tables, and dictionary configuration Business Rules, ClientScripts.
• 8 Years Experience integrating ServiceNow with external systems via REST/SOAP APIs
• 8 Years ITIL Foundation certification or equivalent ITSM process knowledge
• Proficiency in JavaScript for ServiceNow scripting(business rules, client scripts, UI policies)
• 10 Years Knowledge on UI Policies, and UIActions Roles and Access Control Lists (ACLs) Update sets and platform administration
• 8 Years ServiceNow Certified Application Developer (CAD) preferred
• Highly desired Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps
• 8 Years Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• 8 Years Experience working in a public sector, K 12, education, or other highly regulated environment