Sr. ServiceNow Developer - IT Asset Management

RWJBarnabas Health; Short Hills (NJ); On-site; USD 110,681 - 156,337; Full time

Benefits offered by this job

PTO

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accident Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Sp

Wellness Programs

Voluntary Benefits

Discounts through partners

Job summary

RWJBarnabas Health is seeking a Senior ServiceNow Developer for IT Asset Management at our West Orange corporate offices. This hands-on role leads architecture, configuration, automation, and governance of ITAM across its full lifecycle, focusing on HAM Pro and SAM to ensure regulatory compliance and financial accuracy in healthcare.

You will design and optimize ServiceNow solutions, integrate with endpoints, and mentor teams while staying current with releases.

Qualifications

• Bachelor’s degree in computer science, computer engineering, or programming preferred.
• ServiceNow CSA and CAD certifications required.
• ServiceNow CIS HAM, SAM, ITSM, or ITOM certification.
• ITIL v4 preferred.

Responsibilities

• Design, develop, install, and troubleshoot ServiceNow applications.
• Own the end-to-end IT Asset Management architecture within ServiceNow.
• Automate HAM Pro processes: procurement orchestration, receiving, inventory, asset lifecycle, transfers, disposals.
• Automate SAM processes: entitlement management, license compliance, software normalization, reconciliation, audit defense.
• Develop and maintain integrations.
• Continuously update knowledge of current ServiceNow functionality and future releases.
• Assist in training, documentation, and support.
• Identify and resolve bugs to ensure platform functions as designed.
• Lead complex development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub/Workflow Data Fabric.
• Design and maintain REST/SOAP integrations with endpoint management platforms and vendor management tools.
• Perform other duties as assigned.

Skills

Independent work

Team collaboration

Analytical thinking

Time management

Education

Bachelor’s degree in computer science, computer engineering, or programming

Tools

ServiceNow

REST APIs

JavaScript

SQL

HTML

CSS

CMDB

ITSM/ITOM

Integrations

Job description

Senior ServiceNow Developer – IT Asset Management

Location: 95 Old Short Hills Road, West Orange, NJ 07052 (RWJBarnabas Health Corporate Services)

Department: IT&S Service Applications

Pay Range: $110,681.00 - $156,337.00 per year (New Jersey)

Role: The Senior ServiceNow Application Developer IT Asset Management (ITAM) serves as a senior-level technical authority within the enterprise ServiceNow platform, with deep specialization in Hardware Asset Management Pro (HAM Pro) and Software Asset Management (SAM). The role is responsible for the architecture, configuration, automation, and governance of the IT Asset Management capability across its full lifecycle, ensuring platform integrity, financial accuracy, audit readiness, and regulatory compliance in a highly regulated healthcare environment. As a hands‑on technical expert and platform steward, this position optimizes asset costs, improves CMDB accuracy, and enables ITSM and ITOM-driven operational excellence.

Qualifications

• Minimum: Bachelor’s degree in computer science, computer engineering, or programming preferred, or relevant work experience.
• ServiceNow Certified System Administrator (CSA) and Certified Application Development (CAD) required.
• ServiceNow CIS HAM, SAM, ITSM, or ITOM certification.
• ITIL v4 (preferred).

Work Experience

• 5+ years experience developing and operating ServiceNow; 2+ years in a senior developer role.
• Up-to-date knowledge of programming languages: JavaScript, SQL, HTML, CSS.
• Knowledge of ITIL processes.
• Proficiency in ServiceNow applications: ITSM, HRSD, ITOM, CMDB.
• Knowledge of REST APIs, microservices, and other backend development.
• Working knowledge of database systems.

Key Competencies

• Ability and willingness to work independently and efficiently.
• Desire to work collaboratively to meet project deadlines.
• Strong attention to detail and analytical problem‑solving.
• Time‑management and organizational skills.

Responsibilities

• Design, develop, install, and troubleshoot ServiceNow applications.
• Own the end-to-end IT Asset Management architecture within ServiceNow.
• Automate HAM Pro processes: procurement orchestration, receiving, inventory, asset lifecycle, transfers, disposals.
• Automate SAM processes: entitlement management, license compliance, software normalization, reconciliation, audit defense.
• Develop and maintain integrations.
• Continuously update knowledge of current ServiceNow functionality and future releases.
• Assist in training, documentation, and support.
• Identify and resolve bugs to ensure platform functions as designed.
• Lead complex development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub/Workflow Data Fabric.
• Design and maintain REST/SOAP integrations with endpoint management platforms and vendor management tools.
• Perform other duties as assigned.

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accident Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

RWJBarnabas Health is an Equal Opportunity Employer.