Sr ServiceNow Developer (Integrations/ ShareLogic Unifi)

Unisys; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Unisys is seeking a motivated ServiceNow Developer with integration experience to join our ServiceNow Integration team. The role involves scripting and building eBonding integrations between ServiceNow and third-party applications using ShareLogic Unifi, and supporting those integrations in production.

You will work with REST and SOAP web services, implement secure authentication, and follow DevOps practices while ensuring quality through ATF testing and documentation.

Qualifications

• 2–6 years of ServiceNow development with integration tools.
• Hands-on with REST/SOAP integrations and IntegrationHub or similar.
• Experience with eBonding / ticket-exchange integrations.

Responsibilities

• Build and unit test integrations, from configuration to scripting.
• Develop end-to-end integrations between ServiceNow and endpoint apps.
• Create reusable templates to accelerate onboarding.
• Analyze logs, payloads and HTTP requests for issue resolution.
• Maintain integration documentation and support upgrades.

Skills

ServiceNow development

JavaScript

eBonding integrations

ShareLogic Unifi

Integration design

REST/SOAP

Security / OAuth 2.0

ITSM data model

ATF testing

DevOps practices

Multi-vendor integrations

Jira/Azure DevOps/Salesforce

Tools

ShareLogic Unifi

ServiceNow IntegrationHub

Jira

Azure DevOps

Salesforce

MID Server

Job description

What success looks like in this role:

We’re looking for a motivated ServiceNow Developer with integration experience to join our ServiceNow Integration team. This role involves scripting and building ticket-exchange (eBonding) integrations between ServiceNow and third-party applications using ShareLogic Unifi, and supporting those integrations once they are live.

Skill Set:

• ServiceNow platform development (server-side and client-side JavaScript, Script Includes, Business Rules, Flow Designer)
• ShareLogic Unifi (Integration Designer, integrations, messages, actions, heartbeat monitoring)
• eBonding / ticket-exchange integrations (Incident, Request, Change, Problem)
• REST and SOAP web services (inbound and outbound), Scripted REST APIs JSON, XML and XSD / WSDL ServiceNow IntegrationHub, Import Sets, Transform Maps and MID Server
• Authentication and security (OAuth 2.0, Basic, API keys, mTLS, credential management)
• Protocols (HTTP/HTTPS, SFTP) and asynchronous messaging patterns
• ITSM processes and the ServiceNow data model
• Automated Test Framework (ATF) and integration testing
• Source control, update sets / scoped apps and DevOps practices
• Working knowledge of B2B / multi-vendor integration domain
• Experience integrating with Jira, Azure DevOps, Salesforce or other ITSM platforms – will be an added advantage
• ServiceNow certifications (CSA, CAD) – will be an added advantage

You will be successful in this role if you have:

• Build and customize ticket-exchange integrations using ShareLogic Unifi Integration Designer, from no-code configuration to pro-code scripting.
• Develop integrations between ServiceNow and various end-point applications, including bi-directional sync of states, comments, work notes and attachments.
• Build and unit test services and integration scripts, using stubs / mock endpoints.
• Create reusable integration templates (golden images) to speed up partner and customer onboarding.
• Participate in test case execution (SIT / UAT) and carry out investigation by analysing integration logs, message payloads and HTTP requests.
• Monitor integration health, handle failed or stuck messages, replay transactions and resolve integration issues.
• Support Unifi and ServiceNow upgrades by regression-testing integrations.
• Maintain integration documentation and follow ServiceNow development best practices.

US Citizenship required along with the ability to obtain a government security clearance.

Others:

The successful candidate will be part of a team responsible for the ongoing enhancement and maintenance of the ServiceNow Integrations platform and must be able to act with a sense of urgency and adapt to changing priorities.

Around 2-6 years of experience in ServiceNow development with integration tools Hands on technical knowledge in at least one of the following: ServiceNow REST / SOAP integrations and IntegrationHub ShareLogic Unifi, or other eBonding / ticket-exchange integration platforms #LI-JV1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity