Sr ServiceNow Developer

HealthFirst; United States; Remote; USD 99,000 - 156,000; Full time

Job summary

Healthfirst is seeking a Senior ServiceNow Developer to mature our ServiceNow platform and Service Management practice. You will design, prototype, implement, test, and deploy business rules, client scripts, UI pages, and workflows, including integrations with Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities.

You will develop custom integration components (SSO, CMDB, SAS connectors) and integrate legacy systems

Qualifications

• 3+ years of ServiceNow development and ITSM process design experience.
• ServiceNow System Admin Certification is required.
• High school diploma or GED required with IT experience.
• Strong understanding of ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.

Responsibilities

• Design, prototype, implement, test, and deploy business rules and UI components.
• Develop ServiceNow apps and integrations with DevOps tools and CI/CD platforms.
• Create and maintain integration components (SSO, CMDB, connectors) and mid-server-based integrations.
• Support upgrades, patches, and production deployments; use update sets to move customizations.
• Design for high availability and recoverability; provide advanced ServiceNow troubleshooting and root cause analysis.
• Mentor and lead development work of vendors and staff; share knowledge with the Service Management team.

Skills

ServiceNow development

ITSM design

Web portal dev

REST APIs

SSO/SAML

Scripting

Communication

Education

ServiceNow System Admin Certification

ITIL foundation certification

High school diploma or GED

Tools

Azure DevOps

GitHub

Jenkins

GitLab

REST APIs

Job description

The Sr ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be working with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Duties and Responsibilities:

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Develop existing and custom applications within ServiceNow including integrations with other applications, such as Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities
• Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
• Design and implement ServiceNow integrations with DevOps and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governance
• Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activities
• Configure pipeline integrations to capture build, deployment, release and change information within ServiceNow for end-to-end traceability
• Hands on experience in Service Catalog/Service Portal modules
• Support ServiceNow upgrades, patches, clones, releases, testing and production deployments
• Create and use update sets to move customizations between ServiceNow instances
• Design for and maintain a highly available and recoverable environment
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Work with process managers to fully understand business functionality, pain points, and areas of improvements
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
• Proactively keeps ServiceNow skills current
• Manage and lead the development work of vendors and consulting staff
• Mentor and share Technical knowledge with Service Management team

Minimum Qualifications:

• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT Service Management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite & capabilities
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Ability to apply business concepts into a technical solution
• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follows ServiceNow best practices (including scripting, security, implementation)
• Displays aptitude in learning new modules based on training materials
• Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
• Clear written and verbal communication skills
• ITIL foundation certification
• High school diploma or GED

Preferred Qualifications:

• ServiceNow Certified Application Developer
• 3+ years ServiceNow administration in an enterprise environment
• 5+ years of experience of ServiceNow development
• 5+ years of experience in IT Service Management process design
• 2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes
• ITIL Intermediate certification
• Excellent interpersonal, communication, collaboration and documentation skills.
• Asset Management Experience
• Experience in a healthcare domain
• Passion for providing excellent service to all internal customers

Compliance & Regulatory Responsibilities:

NA

License/Certification:

NA

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] or calling 212-519-1798. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $108,300 - $156,485

• All Other Locations (within approved locations): $99,100 - $147,390

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.