Senior ServiceNow Developer

Healthfirst; Tennessee; On-site; USD 99,000 - 147,000; Full time

Job summary

Healthfirst seeks a Senior ServiceNow Developer to mature the ServiceNow platform and support the Service Management practice. You will design, build, test, and deploy solutions with business units and process managers to support maintenance, continual service improvement, and new capabilities.

You will integrate with Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs and IntegrationHub, while expanding DevOps capabilities like Change Management, Release Management,

Qualifications

• 3+ years of ServiceNow development experience.
• 3+ years of IT Service Management process design experience.
• ServiceNow System Admin Certification required.
• Understanding of the ServiceNow Enterprise product suite and capabilities.
• Strong knowledge of integration technologies (REST, REST APIs, Web Services, LDAP, SSO, SAML, SSL, JDBC, ODBC).
• Web portal development skills (HTML, CSS, AngularJS, Bootstrap).
• Experience with Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge modules.
• Ability to create reports using the standard reporting engine and to define metrics and SLAs.
• Follows ServiceNow best practices and demonstrates continuous learning.
• Clear written and verbal communication and cross-functional collaboration skills.
• Healthcare domain experience is a plus.

Responsibilities

• Design, prototype, implement, test, and deploy business rules and UI components.
• Develop ServiceNow apps and integrations with Azure DevOps, GitHub, Jenkins, GitLab via REST APIs and IntegrationHub.
• Create custom integration components (SSO, CMDB connectors) and integrate legacy systems via mid-server and web services.
• Design integrations with DevOps/CI-CD pipelines for Change, Release, and deployment governance.
• Automate Change Requests based on CI/CD deployment activities and maintain traceability.
• Configure pipeline integrations to capture build/deploy/release/change data for auditing.
• Hands-on work with Service Catalog/Service Portal; support upgrades, patches, and deployments.
• Create and use update sets to move customizations; maintain high availability and recoverability.
• Provide advanced ServiceNow support, troubleshooting, bug fixes, and root-cause analysis.
• Document policies, procedures, and SDLC controls; review requirements for proper estimation.
• Collaborate with process managers to understand requirements and areas for improvement.
• Mentor and share knowledge with the Service Management team; stay current with ServiceNow practices.

Skills

Clear written and verbal communication

Mentoring and guiding teammates

Collaboration across departments

Problem-solving aptitude

Adaptability to new technologies

Education

ITIL Foundation certification

High school diploma or GED

Tools

ServiceNow

Azure DevOps

GitHub

Jenkins

GitLab

REST APIs

IntegrationHub

SSO

SAML

LDAP

Web Services

HTML

CSS

AngularJS

Bootstrap

Job description

The Sr ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be working with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Duties And Responsibilities

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Develop existing and custom applications within ServiceNow including integrations with other applications, such as Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities
• Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
• Design and implement ServiceNow integrations with DevOps and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governance
• Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activities
• Configure pipeline integrations to capture build, deployment, release, and change information within ServiceNow for end-to-end traceability
• Hands on experience in Service Catalog/Service Portal modules
• Support ServiceNow upgrades, patches, clones, releases, testing and production deployments
• Create and use update sets to move customizations between ServiceNow instances
• Design for and maintain a highly available and recoverable environment
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Work with process managers to fully understand business functionality, pain points, and areas of improvements
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
• Proactively keeps ServiceNow skills current
• Manage and lead the development work of vendors and consulting staff
• Mentor and share Technical knowledge with Service Management team

Minimum Qualifications

• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT Service Management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite & capabilities
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Ability to apply business concepts into a technical solution
• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follows ServiceNow best practices (including scripting, security, implementation)
• Displays aptitude in learning new modules based on training materials
• Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
• Clear written and verbal communication skills
• ITIL foundation certification
• High school diploma or GED

Preferred Qualifications

• ServiceNow Certified Application Developer
• 3+ years ServiceNow administration in an enterprise environment
• 5+ years of experience of ServiceNow development
• 5+ years of experience in IT Service Management process design
• 2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes
• ITIL Intermediate certification
• Excellent interpersonal, communication, collaboration and documentation skills.
• Asset Management Experience
• Experience in a healthcare domain
• Passion for providing excellent service to all internal customers

Compliance & Regulatory Responsibilities:

NA

License/Certification:

NA

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $108,300 - $156,485
• All Other Locations (within approved locations): $99,100 - $147,390

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in ‘good faith’ would pay to a new hire, or for a job promotion, or transfer into this role.