Senior ServiceNow Developer

Healthfirst; Florida; On-site; USD 99,000 - 147,000; Full time

Job summary

Healthfirst is seeking a Sr ServiceNow Developer to mature our ServiceNow platform and Service Management Practice. You will work with business units to build scalable solutions, maintain SI, and enable continual service improvement on the ServiceNow platform.

You will design and deploy rules, build integrations with DevOps tools, and mentor the Service Management team while supporting upgrades and governance. A strong ITIL foundation and Admin certification are required.

Qualifications

• 3+ years of experience in ServiceNow development.
• 3+ years of experience in IT Service Management process design.
• ServiceNow System Admin Certification.
• Understand ServiceNow Enterprise product suite and capabilities.
• Knowledge of integration tech including REST, SSO, SAML, SSL, LDAP, JDBC/ODBC.
• Web portal development using HTML, CSS, AngularJS, Bootstrap.
• Experience with Incident, Problem, Change, Service Catalog, CMDB, Knowledge.
• Strong communication skills in writing and speaking.
• ITIL foundation certification.
• High school diploma or GED.

Responsibilities

• Design, prototype, implement, test, and deploy business rules and notifications.
• Develop ServiceNow apps and integrations with Azure DevOps, GitHub, Jenkins, GitLab via REST APIs.
• Create custom integration components and connect legacy systems via mid-server and web services.
• Integrate DevOps/CI-CD pipelines for Change, deployment tracking, and Release governance.
• Automate Change Requests from CI/CD deployment activities.
• Configure pipeline integrations for end-to-end traceability in ServiceNow.
• Hands-on experience in Service Catalog/Service Portal modules.
• Support upgrades, patches, and production deployments; maintain update sets.
• Maintain highly available environment; provide admin support and root-cause analysis.
• Document policies, procedures, and SDLC controls; mentor team.

Skills

ServiceNow development

ITSM process design

API integrations

Web portal development

Communication skills

Team mentoring

Education

ServiceNow System Admin Certification

ITIL foundation certification

High school diploma or GED

2–4 year technical degree or equivalent

Tools

ServiceNow APIs

SSO

SAML

REST

LDAP

JDBC/ODBC

Job description

The Sr ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be working with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Duties And Responsibilities

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Develop existing and custom applications within ServiceNow including integrations with other applications, such as Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities
• Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
• Design and implement ServiceNow integrations with DevOps and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governance
• Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activities
• Configure pipeline integrations to capture build, deployment, release, and change information within ServiceNow for end-to-end traceability
• Hands on experience in Service Catalog/Service Portal modules
• Support ServiceNow upgrades, patches, clones, releases, testing and production deployments
• Create and use update sets to move customizations between ServiceNow instances
• Design for and maintain a highly available and recoverable environment
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Work with process managers to fully understand business functionality, pain points, and areas of improvements
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
• Proactively keeps ServiceNow skills current
• Manage and lead the development work of vendors and consulting staff
• Mentor and share Technical knowledge with Service Management team

Minimum Qualifications

• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT Service Management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite & capabilities
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Ability to apply business concepts into a technical solution
• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follows ServiceNow best practices (including scripting, security, implementation)
• Displays aptitude in learning new modules based on training materials
• Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
• Clear written and verbal communication skills
• ITIL foundation certification
• High school diploma or GED

Preferred Qualifications

• ServiceNow Certified Application Developer
• 3+ years ServiceNow administration in an enterprise environment
• 5+ years of experience of ServiceNow development
• 5+ years of experience in IT Service Management process design
• 2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes
• ITIL Intermediate certification
• Excellent interpersonal, communication, collaboration and documentation skills.
• Asset Management Experience
• Experience in a healthcare domain
• Passion for providing excellent service to all internal customers

Compliance & Regulatory Responsibilities:

NA

License/Certification:

NA

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $108,300 - $156,485
• All Other Locations (within approved locations): $99,100 - $147,390

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.