Senior ServiceNow Developer

Healthfirst; Connecticut; On-site; USD 108,000 - 156,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k contributions

Incentive programs

Job summary

Healthfirst is seeking a Senior ServiceNow Developer to mature our ServiceNow platform and IT Service Management practices in Connecticut. You will design, build, test, and deploy solutions across modules, integrate DevOps tools, and mentor the team.

The role requires 3+ years of ServiceNow development and ITSM experience, plus Admin certification. You will collaborate with business units, manage upgrades, and ensure a highly available platform with strong governance.

Qualifications

• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT Service Management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite & capabilities
• Fundamental understanding of key technologies for integration solutions (APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST)
• Web portal development skills (HTML, CSS, AngularJS, Bootstrap)
• Experience with core processes: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Ability to create reports with standard reporting engine, metrics, and SLAs
• Follows ServiceNow best practices
• Ability to learn new modules and collaborate across functional borders
• Clear written and verbal communication skills
• ITIL Foundation certification
• High school diploma or GED

Responsibilities

• Design, prototype, implement, test, and deploy business rules and various ServiceNow components
• Develop applications and integrations with Azure DevOps, GitHub, Jenkins, GitLab and other CI/CD platforms
• Create integration components (SSO, CMDB, SAS connectors) and integrate legacy systems
• Integrate ServiceNow with DevOps pipelines for Change, deployment, and Release governance
• Automate change requests based on CI/CD activities
• Configure pipeline integrations to capture build, deployment, release, and change information
• Hands-on experience in Service Catalog/Service Portal modules
• Support upgrades, patches, clones, releases, testing and deployments
• Create and use update sets to move customizations between instances
• Maintain highly available and recoverable environments
• Provide admin support including root-cause analysis and bug fixes
• Document policies, procedures, and controls for SDLC
• Review requirements for detailed estimation
• Collaborate with process managers to understand business functionality
• Commit to continuous improvement and learning of best practices
• Mentor and share knowledge with the Service Management team

Skills

ServiceNow dev

IT Service Management

APIs

Web tech (HTML/CSS/JS)

Communication skills

Mentoring

Education

ITIL Foundation

ServiceNow System Admin Certification

ServiceNow Certified Application Developer (optional)

High School Diploma or GED

Tools

IntegrationHub

DevOps integrations

REST APIs

Mid-server

Job description

The Sr ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be working with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

Duties And Responsibilities

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Develop existing and custom applications within ServiceNow including integrations with other applications, such as Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilities
• Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
• Design and implement ServiceNow integrations with DevOps and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governance
• Automate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activities
• Configure pipeline integrations to capture build, deployment, release, and change information within ServiceNow for end-to-end traceability
• Hands on experience in Service Catalog/Service Portal modules
• Support ServiceNow upgrades, patches, clones, releases, testing and production deployments
• Create and use update sets to move customizations between ServiceNow instances
• Design for and maintain a highly available and recoverable environment
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Work with process managers to fully understand business functionality, pain points, and areas of improvements
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
• Proactively keeps ServiceNow skills current
• Manage and lead the development work of vendors and consulting staff
• Mentor and share Technical knowledge with Service Management team

Minimum Qualifications

• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT Service Management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite & capabilities
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Ability to apply business concepts into a technical solution
• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follows ServiceNow best practices (including scripting, security, implementation)
• Displays aptitude in learning new modules based on training materials
• Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
• Clear written and verbal communication skills
• ITIL foundation certification
• High school diploma or GED

Preferred Qualifications

• ServiceNow Certified Application Developer
• 3+ years ServiceNow administration in an enterprise environment
• 5+ years of experience of ServiceNow development
• 5+ years of experience in IT Service Management process design
• 2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes
• ITIL Intermediate certification
• Excellent interpersonal, communication, collaboration and documentation skills.
• Asset Management Experience
• Experience in a healthcare domain
• Passion for providing excellent service to all internal customers

Compliance & Regulatory Responsibilities:

NA

License/Certification:

NA

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $108,300 - $156,485
• All Other Locations (within approved locations): $99,100 - $147,390

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in ‘good faith’ would pay to a new hire, or for a job promotion, or transfer into this role.