Sr Service Rep

Lincare Holdings, Inc.; San Diego (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Lincare Holdings, Inc. in San Diego is seeking a field-based Equipment Technician to professionally install and service respiratory equipment, including concentrators, in homes, clinics, and care facilities. You will complete setup checklists and train patients on safe use.

The role requires 1–3 months related experience or a comparable education. You will perform deliveries, minor repairs, and maintenance, keep vehicles and storage areas organized, and follow FDA/OSHA guidelines.

Qualifications

• Must be 21 years of age.
• Must be good with people, both verbal and writing.
• Must be computer literate.

Responsibilities

• Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
• Instructs patient in the safe and proper use of equipment
• Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
• Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
• For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
• Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in clean and orderly manner
• Makes daily inspections and complete proper paperwork
• Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
• Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Works as on-call service representative evenings and weekends on an as scheduled basis
• Frequency is determined by the center size and the number of employees available to share in the responsibility
• Must respond in a timely manner and record information on Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Acts as group leader for service representatives
• Oversees warehouse operations
• Overtime may be required
• Direct the work of one or more service representatives giving them routing instructions and daily work assignments
• Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required

Skills

Customer service

Computer literacy

Education

High School Diploma or GED

Job description

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

JOB FUNCTIONS

• Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
  • Instructs patient in the safe and proper use of equipment
• Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
  • Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
  • For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
  • Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in clean and orderly manner
  • Makes daily inspections and complete proper paperwork
  • Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
  • Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Works as on-call service representative evenings and weekends on an as scheduled basis
  • Frequency is determined by the center size and the number of employees available to share in the responsibility
  • Must respond in a timely manner and record information on Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Acts as group leader for service representatives
• Oversees warehouse operations
• Overtime may be required
• Direct the work of one or more service representatives giving them routing instructions and daily work assignments
• Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required

Qualifications

Education

• High School Diploma or General Education Degree (GED), required

Work Experience

• One to three months related experience and/or training, required
• equivalent combination of education and experience, required

Knowledge, Skills, and Abilities

• Must be 21 years of age
• Must be good with people, both verbal and writing
• Must be computer literate