Sr Service Rep

Lincare Holdings, Inc.; Kaysville (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a service-oriented technician to set up oxygen concentrators and other durable medical equipment at patient locations. The role involves on-site visits, safety compliance, and timely completion of client demonstrations and paperwork.

Responsibilities include daily deliveries, routine maintenance, and supporting the center with inventory and communications. A GED or high school diploma and strong people skills are required for this field position.

Qualifications

• High School Diploma or GED required.
• 1–3 months related experience and/or training required.
• Equivalent combination of education and experience considered.
• Must be 21 years of age and able to communicate effectively.

Responsibilities

• Set up oxygen concentrators and other DME at patients’ homes or facilities.
• Perform daily deliveries, checks, and routine maintenance as scheduled.
• Maintain warehouse, complete paperwork, and assist with inventory as needed.

Skills

People skills

Computer literacy

Customer service

Education

High School Diploma or GED

Job description

This employee performs equipment setups, specifically concentrators and durable medical equipment, in a professional, safe, and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes, and other areas where people with respiratory problems are treated.

JOB FUNCTIONS

• Completes equipment orientation checklists for new equipment and other necessary paperwork as required for new patient setup
  • Instructs patient in the safe and proper use of equipment
• Makes oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by patient base and Lincare routing system
  • Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank
• Performs minor equipment repairs and preventative maintenance on equipment both in the home and at the center
  • For equipment repairs requiring other than minor repair work equipment is to be packaged for shipment to the manufacturer or their designee
  • Responsible for equipment maintenance per schedule recommended by the manufacturer
• Maintains company vehicle in clean and orderly manner
  • Makes daily inspections and complete proper paperwork
  • Maintains established preventative maintenance schedule
• Cleans rental equipment when returned to the center, in accordance with Lincare policies and procedures
• Maintains cleanliness and organization of warehouse/storage area
• Follows FDA guidelines pertaining to cylinder tracking and oxygen analyzer testing
  • Follows Lincare policies as indicated in the operations manual and training manuals, including those found in the Safety & Regulatory manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (includes adherence to the Vehicle Safety Disciplinary Policy), FDA, and Emergency Planning
• Works as on-call service representative evenings and weekends on an as scheduled basis
  • Frequency is determined by the center size and the number of employees available to share in the responsibility
  • Must respond in a timely manner and record information on Service Call Report
• May serve as a backup to other employees for vacation, illness, and other periods of absenteeism
• Acts as group leader for service representatives
• Oversees warehouse operations
• Overtime may be required
• Direct the work of one or more service representatives giving them routing instructions and daily work assignments
• Maintain center inventory and provide purchase requisition to center manager to order new stock as needed to maintain inventory levels as required

Qualifications

Education

• High School Diploma or General Education Degree (GED), required

Work Experience

• One to three months related experience and/or training, required
• equivalent combination of education and experience, required

Knowledge, Skills, and Abilities

• Must be 21 years of age
• Must be good with people, both verbal and writing
• Must be computer literate