Sr. Service Engineer

Nachi America Inc.; Novi (MI); On-site; USD 44,000 - 50,000; Full time

Job summary

NACHI America Inc. Robotics Division is seeking at least two experienced Senior Service Engineers to join our Novi Service Department in the Robotics division.

This role focuses on hands-on troubleshooting, customer interaction, mentoring junior engineers, and leading field service at customer sites in the Novi area. We offer a competitive compensation package with negotiable pay for exceptional candidates, and opportunities for domestic and international travel to service a diverse customer

Qualifications

• Associate degree in Electronics, Electrical Technology, Mechatronics, Automation Technology, or a related field.
• Strong ability to read and interpret electrical schematics.
• Working knowledge of ladder logic and industrial control systems.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• Strong customer service and communication skills.
• Valid driver's license with a good driving record.
• Ability to travel domestically and internationally.
• Ability to obtain and maintain a passport.

Responsibilities

• Install, commission, maintain, and repair industrial robotic systems at customer facilities.
• Troubleshoot complex electrical, mechanical, and robotic system issues.
• Take ownership of customer concerns and drive issues through resolution.
• Build strong customer relationships through professionalism and technical expertise.
• Submit accurate and timely service reports and documentation.
• Update technical documentation following field modifications and system changes.
• Assist in the development and improvement of service documentation and procedures.
• Train, mentor, and provide technical guidance to junior Service Engineers.
• Serve as a technical resource and field leader for the Novi Service team.
• Assist departmental management with special projects and operational needs.

Skills

Schematic reading

Ladder logic

Troubleshooting

Customer service

Communication

Education

Associate degree in Electronics / Mechatronics / Automation Technology

Tools

NACHI robot systems

Job description

$32.00 - $36.00 per hour (Negotiable Based On Experience)

Full-Time | Non-Exempt

Help Shape the Next Generation of Robotics Service Excellence

NACHI America Inc. is seeking at least two experienced Senior Service Engineers to join our Novi Service Department in our Robotics division. As our customer base continues to grow, we have expanded our service team with several new technicians who are currently in training. We are now looking for highly skilled, senior-level professionals who can provide technical leadership, mentor junior engineers, and serve as trusted experts in the field.

This role is ideal for an experienced robotics or automation professional who enjoys hands-on troubleshooting, customer interaction, travel, and helping develop less experienced technicians. Due to the competitive market for experienced robotics talent, we are offering a competitive compensation package and are open to negotiating compensation for exceptional candidates.

What You'll Do

• Install, commission, maintain, and repair industrial robotic systems at customer facilities.
• Troubleshoot complex electrical, mechanical, and robotic system issues.
• Take ownership of customer concerns and drive issues through resolution.
• Build strong customer relationships through professionalism and technical expertise.
• Submit accurate and timely service reports and documentation.
• Update technical documentation following field modifications and system changes.
• Assist in the development and improvement of service documentation and procedures.
• Train, mentor, and provide technical guidance to junior Service Engineers.
• Serve as a technical resource and field leader for the Novi Service team.
• Assist departmental management with special projects and operational needs.

Qualifications

Required

• Associate degree in Electronics, Electrical Technology, Mechatronics, Automation Technology, or a related technical field.
• Strong ability to read and interpret electrical schematics.
• Working knowledge of ladder logic and industrial control systems.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• Strong customer service and communication skills.
• Valid driver's license with a good driving record.
• Ability to obtain and maintain a passport.
• Willingness to travel domestically and internationally.
• Ability to work overtime and weekends as business needs require.

Preferred

• 2+ years of field service, industrial automation, robotics, or related technical experience.
• Working knowledge of NACHI robot systems and programming.
• Experience supporting manufacturing and industrial automation equipment.
• Previous experience training, mentoring, or leading technical personnel.
• Proven success working independently at customer sites.

Why This Opportunity?

• Join a global leader in industrial robotics and automation.
• Take on a senior-level role where your expertise truly makes an impact.
• Mentor and help develop newer field service engineers.
• Work with cutting-edge robotic technology across a wide variety of industries.
• Competitive hourly pay of $32-$36 per hour, with flexibility for highly qualified candidates.
• Significant travel opportunities and exposure to diverse customer applications.

Physical & Work Environment

• Work is performed in manufacturing, warehouse, and industrial environments.
• Frequent standing, walking, climbing, bending, lifting, and other physical activities may be required.
• Exposure to industrial machinery, electrical systems, and related workplace hazards.
• Domestic and international travel is required.

About NACHI

NACHI America Inc. Robotics Division is a leading provider of industrial robotic automation solutions. Our success is driven by technical excellence, customer commitment, and a team of dedicated professionals who help manufacturers maximize productivity and performance. If you're an experienced field service professional looking to leverage your expertise while helping develop the next generation of robotics technicians, we'd like to hear from you.