Salesforce Administrator

stepstone.fr; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Employee Resource Groups

Mentorship programs

Job summary

StepStone is hiring a Salesforce Administrator in Charlotte, North Carolina, to support their Global CRM team. In this pivotal role, you will manage Salesforce support requests and user access while ensuring data integrity and resolving duplicate issues.

The ideal candidate will have a Salesforce Administrator certification, 2 years of experience, and a Bachelor's degree in a related field. This position offers the flexibility of a hybrid work model, promoting a collaborative work environment.

Qualifications

• 2 years of Salesforce Administration experience.
• Experience with enterprise integration tools.
• Proven ability to manage Salesforce Users effectively.

Responsibilities

• Monitor the Salesforce Support queue for timely responses.
• Prepare monthly reports on Salesforce requests.
• Conduct quarterly audits of Salesforce user statuses.
• Provide training to new Salesforce Users.

Skills

Salesforce user management

Data analysis

Communication

Project management

Education

Bachelor’s Degree in Computer Science or related field

Salesforce Administrator certification

Tools

Salesforce Flows

ETL tools

Job description

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.

Position Overview

The Salesforce Administrator will work within the Global CRM team and collaborate with internal and external stakeholders to support Salesforce and related solutions. The Salesforce Administrator is expected to perform the fundamental job functions outlined below.

Essential Job Functions:

• Monitor the Salesforce Support queue continuously throughout the day, striving to respond to requests in a timely manner, and resolve as many of the requests as possible, looping in team members for additional support, or escalating requests as needed to ensure a timely and accurate resolution
• Prepare monthly Salesforce PowerPoint, a monthly review of completed and outstanding requests, including a detailed list of outstanding Projects to be presented to stakeholders
• Create, update and offboard Salesforce Users, ensuring access to Salesforce is limited to those who should have access, that access is limited to what is needed, and that access is terminated once no longer needed
• Perform quarterly audit of Salesforce Users to check for Active status, title changes, department changes, etc., making any needed updates to keep Salesforce user information up-to-date.
• Provide training to new Salesforce Users, ensuring they can log into the system, understand basic navigation, access all needed tools, etc., too include creating training tools, guides, how-to’s, etc.
• Support data hygiene efforts, including monitoring duplicate data and, in conjunction with users, resolving duplicate issues, proactively suggesting ideas to prevent data errors, and loading and cleaning data, as needed
• Create declarative solutions to address routine business needs, including Quick Actions, Email Alerts, and Flows, solution should include documentation kept on file that outlines the business request and the solution
• Manage User Profiles, ensuring each profile follows the principle of least-privilege access, as well as Permission Sets, Permission Set Groups, and licenses from Managed Packages
• Monitor the Salesforce Org Health by running quarterly Health Check and Optimizer reports, review report findings, research as needed to suggest solutions for increasing the overall health of the Org
• Stay up-to-date on Salesforce enhancements by participating in Release Readiness Live events hosted by Salesforce, as well as reading Release Notes with the aim of proactively resolving any issues that may arise due to an upcoming release and/or proposing enhancements to the system based on coming functionality
• Ensure the security and compliance of Salesforce solutions, adhering to company policies and industry regulations
• Run weekly Project Status Update meetings, keeping project due dates and tasks up-to-date for the broader team
• Participate in project planning, estimation, and risk management activities
• Support other Salesforce team initiatives

Education and/or Work Experience Requirements:

• Salesforce Administrator certification
• Experience with enterprise integration tools and extract, transform, and load tools
• 2 years of Salesforce Administration experience
• Bachelor’s Degree in Computer Science, Software Engineering, Information Management, Finance or equivalent preferred
• Experience in Salesforce declarative tools, including Salesforce Flows

Required Knowledge, Skills, and Abilities

• Basic understanding of project management principles
• Strong analytical and problem-solving skills, with attention to detail and commitment to data accuracy and integrity
• Strong communication and collaboration skills
• Ability to work independently with minimal supervision
• Ability to prioritize and work under tight deadlines
• Highly motivated, self-learner, and technically inquisitive; able to master new concepts and processes with ease
• Adjusts plans, expectations, and/or processes to meet changing needs of key stakeholders
• Highly motivated individual with demonstrated initiative, independence, professionalism and adaptability
• Well organized, good time management skills, and prioritizes appropriately
• Effectively work in teams; team oriented
• Maintains a positive attitude, strong work ethic, and treats others with respect
• Occasional off-hour work may be necessary for software releases

#LI-Hybrid

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.

As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.

Candidates must be at least 18 years old to apply.