Sr. Salesforce Support Engineer (Remote)

CrowdStrike; United States; Remote; USD 95,000 - 160,000; Full time

Job summary

Join a forward-thinking cybersecurity firm as a Senior Salesforce Support Engineer, where you'll play a key role in enhancing software capabilities for various business stakeholders. This exciting position involves troubleshooting Salesforce applications, collaborating with development teams, and ensuring high customer satisfaction. With a flexible and remote-friendly culture, this company values innovation and empowers its employees to take ownership of their careers. If you're passionate about technology and eager to contribute to a mission that matters, this opportunity is perfect for you.

Benefits

Remote-friendly work culture

Market leader in compensation

Comprehensive wellness programs

Competitive vacation and holidays

Paid parental and adoption leaves

Professional development opportunities

Employee Resource Groups

Vibrant office culture

Great Place to Work Certified

Qualifications

• 3+ years of experience in Salesforce application development.
• Salesforce.com Certified Administrator and Advanced Administrator.
• Experience with Sales Cloud, Service Cloud and CPQ.

Responsibilities

• Provide L1 support for Salesforce features and applications.
• Collaborate with dev teams to resolve issues.
• Generate and update custom reports and dashboards.

Skills

Salesforce application development

Debugging / Troubleshooting

Flow Automations

Javascript

Sales Cloud

Service Cloud

CPQ

Salesforce Platform Administration

Interpersonal skills

Communication skills

Education

Bachelor's degree (technical preferred)

Tools

Salesforce

Apex

Lightning Web Components

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is looking for a Senior Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape - Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.

What You’ll Do:

• Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

• Resolve customer service issues and skillfully manage complex customer service needs

• Manage end user’s expectations and experience in a way that results in high customer satisfaction

• Collaborate with different dev teams across the platform and bring resolution to the issues

• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

• Generate/ update custom reports/ dashboards on need basis

• Perform and document root cause analysis on the major problems & recurring issues

• Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation

• Assist with the design and delivery of our platform and associated technical trainings

• Assist developers in troubleshooting leveraging your strong functional & technical expertise

• Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this

• Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s

• Complete assigned project responsibilities

• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

• Maintain a flexible and proactive work environment

What You’ll Need:

• Bachelor’s degree (technical degree preferred)

• 3+ years of software development with at least 3 years of Salesforce application development experience

• Experience working with Sales Cloud, Service Cloud and CPQ

• Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills

• Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams

• Solid understanding of Salesforce Platform Administration

• Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator

• Debugging / Troubleshooting errors

• Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage

• Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code

• Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors

Bonus Points:

• Platform Developer certification

• Experience with Salesforce Communities

• Experience with Copado

• Experience developing UI

• Experience developing REST/SOAP API

#LI-Remote

#LI-NA1

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $95,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:12-14-2024