Senior Salesforce Administrator - Trax Retail

Alia Services; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company seeks a highly skilled Senior Salesforce Administrator to oversee the Salesforce platform's design and administration, with a focus on enhancing operational efficiency and user experience. This fully remote position requires a proactive mindset and a strong technical background to drive strategic solutions in a cross-functional team environment.

Benefits

Competitive compensation package

1-on-1 coaching and mentorship

Opportunities for cross-functional development

Inclusive and fast-paced work culture

Qualifications

• Over 5 years of hands-on experience in Salesforce administration, especially in Sales Cloud.
• Expertise in Flows, Validation Rules, and CRM integrations.
• Proficient in project management and stakeholder communication.

Responsibilities

• Serve as the primary administrator for Salesforce Sales and Marketing Clouds.
• Collaborate with multiple departments to design scalable Salesforce solutions.
• Ensure data accuracy and implement hygiene strategies within the platform.

Skills

Salesforce Administration

Project Management

Communication

Stakeholder Engagement

Education

Salesforce Administrator Certification

Tools

DealHub

Captivate IQ

Workato

PowerBI

Job description

This position is fully remote and available ONLY for applicants living in countries in Central America and Mexico, including Guatemala, Honduras, El Salvador, Costa Rica, and Panama.

**Please submit your resume in ENGLISH. Resumes received in other languages will NOT be evaluated.**

JOB SUMMARY:
We are seeking a highly skilled and strategic Senior Salesforce Administrator to own the design, configuration, and ongoing administration of our Salesforce platform, with a particular focus on Sales Cloud and Marketing Cloud. You will play a key role in translating business needs into scalable technical solutions, optimizing user experience, and driving operational excellence across the revenue engine.

This is a high-impact role ideal for someone who is both technically strong and business-savvy, with a proactive mindset and a passion for continuous improvement.


KEY RESPONSIBILITIES:

• Platform Ownership: Serve as the subject matter expert and primary administrator for Salesforce Sales Cloud and Marketing Cloud, including configuration, user management, and data integrity.
• Solution Design: Collaborate with stakeholders across Sales, Marketing, Customer Success, and RevOps to design scalable Salesforce solutions that support business processes and GTM strategy.
• Process Optimization: Analyze current workflows, recommend improvements, and implement best-in-class automation using Flows, Process Builder, and custom objects.
• Campaign & Lead Management: Partner with marketing to support campaign execution, lead routing, scoring models, and alignment with Sales for MQL/SQL handoff.
• Data & Reporting: Ensure data accuracy across the platform, implement data hygiene strategies, and build dashboards/reports to support visibility and decision-making.
• Integration Management: Manage integrations with key systems (DealHub, Captivate IQ, and Workato to ensure seamless data flow and user efficiency.
• Training & Support: Provide training, documentation, and tier-2 support to end users, ensuring adoption and consistent usage across the organization.
• Governance: Maintain system security and compliance protocols, monitor platform performance, and manage regular audits and platform updates.

REQUIRED QUALIFICATIONS:

• 5+ years of hands-on Salesforce administration experience, including deep expertise in Sales Cloud; Marketing Cloud experience strongly preferred.
• Salesforce Administrator Certification required; Advanced Administrator or Marketing Cloud certifications are a plus.
• Strong experience in declarative tools (Flows, Validation Rules, Custom Objects), and basic knowledge of Apex or SOQL a plus.
• Proven track record designing and scaling solutions that align with GTM strategy and improve operational efficiency.
• Experience with B2B SaaS revenue operations, marketing automation tools, and CRM integrations.
• Excellent project management, communication, and stakeholder engagement skills.

PREFERRED SKILLS:

• Experience with tools like DealHub, Captivate IQ, Workato, or BI tools (e.g., PowerBI).
• Familiarity with Agile/Scrum methodologies and project tracking tools (e.g., Jira, Asana).
• Ability to thrive in a high-growth, fast-paced, cross-functional environment.

WHAT DO WE PROVIDE?

• Full time positions with the potential for overtime.
• 100% remote positions.
• Competitive compensation package.
• An inclusive, fast pace exciting environment culture offering accelerated professional growth.
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
• Opportunities for cross-functional development