Sr. Sales Support Specialist

Supermicro; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Supermicro is seeking a Sr. Sales Support Specialist in San Jose to assist Sales teams by managing customers and orders.

You will liaise across internal departments, provide product information, and support account maintenance with daily order processing and data entry. The role requires strong communication, client interaction, and problem-solving skills, with prior sales support experience preferred in a fast-paced tech environment.

Qualifications

• AA degree required; Bachelor’s degree preferred.
• 8+ years of direct, related sales support experience.
• Experience in data entry, scheduling production, and order tracking.
• Strong written and spoken communication, including emails and phone.
• Proven ability to interact with clients and solve problems.

Responsibilities

• Sales account maintenance with technical and administrative product information.
• Daily clerical tasks: data entry, coordination, quotations, and documents.
• Monitor inventory and follow up ETA with purchasers.
• Liaise between sales, purchasing, production, procurement and logistics.
• Enter and communicate order status to clients, handle returns information.
• Produce daily client reports and provide backup support to team.

Skills

Communication skills

Customer service

Data entry

Microsoft Excel

Office software

Education

AA degree

Bachelor’s degree preferred

Tools

MS Excel

MS Word/PowerPoint

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• Sales account maintenance, providing technical and administrative product information
• Performdaily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Provide backup support for the supervisor and team members

Qualifications:

• AA degree required, Bachelors degree is preferred
• 8+ years of direct, related sales support experience
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including: phone, written/E-mail and presentation
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with word and excel
• Organizational skills a must

Salary Range

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The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.