Sales Support Specialist 1

Supermicro; Wayne (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one of our Sales teams in managing customers and their orders. The role also serves as a liaison across internal departments and provides product information to customers while supporting account maintenance and data entry.

Responsibilities include processing orders, monitoring status, coordinating with Sales, Purchasing, Production, Procurement and Logistics, delivering daily client reports, and

Qualifications

• AA degree is required; a Bachelor's degree is preferred.
• At least 5 years of direct, related sales support experience.
• Experience in data entry, scheduling production and tracking orders.
• Strong professional communication skills including phone, written email and presentations.
• Customer service experience with direct client interaction and problem solving.
• Proven track record of meeting or exceeding responsibilities.
• Strong computer skills with Word and Excel; highly organized.

Responsibilities

• Sales account maintenance, provide technical and administrative product information, perform daily clerical tasks and data entry.
• Monitor inventory and follow up ETA with purchasers.
• Act as a liaison between sales, purchasing, production, procurement, and logistics.
• Provide intra-company project coordination between sales and non-sales departments.
• Enter, monitor, and communicate order status with clients, assist with credit issues and returns.
• Develop strong customer service relationships with prospects.
• Produce daily reports for clients.
• Provide back-up support for the supervisor and team members.
• Carry out additional duties per supervisor's request.

Skills

Professional communication

Problem solving

Organizational skills

Client services

Data entry and order tracking

Strong computer skills

Education

AA degree

Bachelor's degree preferred

Tools

MS Word

MS Excel

Job description

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities

• Sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members
• Additional duties per supervisors request

Qualifications

• AA degree required, Bachelors degree is preferred
• At least 5 years of direct, related sales support experience
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including: phone, written/E-mail and presentation
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with word and excel
• Organizational skills a must

Salary Range

$75,000 - $85,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.