Sales Support Specialist (29882)

Supermicro; San Jose (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro's Sales Support team seeks a dynamic Sales Support Specialist to assist sales teams, manage customer orders, and liaise across internal departments. This role provides technical and administrative product information and supports daily order processing and data entry.

Responsibilities include coordinating with sales, purchasing, production, procurement, and logistics; maintaining customer accounts; and ensuring timely order status updates and issue resolution.

Qualifications

• Data entry and order processing experience.
• Experience scheduling production and tracking orders.
• Strong communication and problem-solving skills.
• Customer service experience dealing with clients directly.
• Ability to work in a high-pressure environment with tight deadlines.
• Bilingual in Mandarin is a plus.

Responsibilities

• Maintain sales accounts and provide technical and administrative product information.
• Perform daily clerical tasks, data entry, quotations, and document processing.
• Monitor inventory and follow up on ETAs with purchasers.
• Coordinate between sales, purchasing, production, procurement, and logistics.
• Enter, monitor, and communicate order status and handle returns.

Skills

Data entry

Scheduling production

Order tracking

Customer service

Communication skills

Problem solving

Team player

Mandarin (bonus)

Job description

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members

Qualifications:

• 5+ years of relevant industry experience preferred
• Experience in data entry, scheduling production and tracking orders
• A self-starter who can effectively work within a strong team culture
• Must have strong and effective professional communication skills written, speaking, and presentation
• Experience in customer service and dealing with clients directly, problem solving skills a must
• Work well in a high pressure environment with tight deadlines
• Bilingual in Mandarin is a plus

Salary Range

$75,000 - $85,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.