Sr. Sales & Purchasing Advisor

Watchfinder; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Commission scheme

Benefits package

Healthy work environment

Job summary

Richemont in New York is seeking a talented luxury watches sales advisor to manage inquiries, negotiate prices, and guide clients through the buying and selling process for pre-owned timepieces.

You will handle live orders post payment, ensure compliance with sales and security procedures, and deliver outstanding customer service in a high-ticket environment, with a generous commission scheme and comprehensive benefits.

Qualifications

• Experience meeting KPIs such as first reply time, speed of phone answer, and sales targets.
• Exceptional knowledge of watch brands and specific models.
• Knowledge of quartz, automatic, and manual wind movements.
• Ability to negotiate, preferably with a trade-in involved.
• Ability to interpret technical information and follow instructions precisely.
• Results-driven with an entrepreneurial mindset; very personable and polite.
• Highly organized with the ability to prioritize workload.
• Strong communication skills via email and phone.
• Adherence to company policies and health and safety procedures.
• Experience dealing with customers on high-ticket items; email and phone sales is a must.

Responsibilities

• Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses
• Buying, selling, and negotiating prices of watches including trade-ins to secure a deal with the best possible margin
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ
• Demonstrating excellent customer service skills, providing our clients with the best possible pre-owned watch buying/selling experience
• Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales
• Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client
• Handling ‘live’ orders post payment, and dealing with aftersales queries from your clients

Skills

KPI driven

Watch brand knowledge

Movement knowledge

Negotiation

Attention to detail

Email & phone sales

Job description

• Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses
• Buying, selling, and negotiating prices of watches including trade-ins to secure a deal with the best possible margin
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ
• Demonstrating excellent customer service skills, providing our clients with the best possible pre-owned watch buying/selling experience
• Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales
• Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client
• Handling ‘live’ orders post payment, and dealing with aftersales queries from your clients

Responsibilities

• Managing inquiries on our watches via a first come, first served queue (by both phone & email), and delivering timely responses
• Buying, selling, and negotiating prices of watches including trade-ins to secure a deal with the best possible margin
• Ensuring compliance with sales, financial, and security procedures as outlined by HQ
• Demonstrating excellent customer service skills, providing our clients with the best possible pre-owned watch buying/selling experience
• Managing the sales/purchasing processes from beginning to end; contact, conversion, and aftersales
• Understanding internal procedures from the moment we receive a watch, to the moment it is delivered to the end client
• Handling ‘live’ orders post payment, and dealing with aftersales queries from your clients

Qualifications

• Experience working with Key Performance Indicators such as first reply time, speed of phone answer, and meeting sales/purchasing targets
• Exceptional knowledge of not only watch brands, but specific models offered by them
• Knowledge of the inner workings of timepieces, including quartz, automatic, and manual wind movements
• Ability to negotiate (ideally with a trade-in involved)
• Ability to take in technical information and follow instructions/directions precisely
• Results driven and motivated, with an entrepreneurial mindset
• Very personable and polite
• Highly organized with the ability to prioritize workload
• Strong communication skills and confidence via email and phone
• Ability to adhere to the WF & Co policies and procedures document, as well as Health and Safety procedures
• Experience working with customers on a one to one basis on high ticket items
• Email and phone sales experience is a MUST

What’s in it for you?

• You will embark on an exciting new venture in New York, which will enable you to grow yourself within the luxury retail space
• Gain valuable experience working in a multi-brand, multi-channel sales environment
• Various company benefits, with a generous commission scheme

KPI’s and Targets

• Units sold (per month)
• Units purchased (per month)
• Negotiation/discount percentage control
• Email reply times/speed of answer on phones
• Client testimonials via Trustpilot and Google
• Conversion rate

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $28 - $31. This role is commission eligible.

Salary will be negotiated based on relevant skills and experience.