Sr. Sales Executive - Digital Sales - CCaaS

TTEC Digital; Austin (TX); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision

Tax-advantaged health accounts

Financial and income protection

Paid time off + wellness time

Job summary

TTEC Digital is seeking a Sr. Sales Executive to drive new logo growth in CCaaS and CX solutions.

This hunter-focused, individual contributor role targets enterprise and upper mid-market organizations, requiring a track record of selling complex technology and navigating multi-stakeholder cycles. Success comes from consultative selling, executive relationship building, and positioning technology plus services to transform customer experience operations.

Qualifications

• 10+ years of mid market to enterprise level consultative solution-selling experience.
• Experience in CCaaS, CX, SaaS, or related technologies.
• Proven track record closing complex enterprise deals.
• Experience engaging executive leadership.
• Experience managing multi-stakeholder sales processes.

Responsibilities

• Generate new business revenue through CCaaS, AI, CX, and digital transformation solutions.
• Develop and execute strategic account plans to penetrate target accounts.
• Prospect and create pipeline via outbound BD, referrals, and partnerships.
• Engage CIOs, COOs, CX leaders, Contact Center, and Operations executives.
• Lead complex sales cycles from discovery to contract close.
• Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to tailor solutions.
• Position multi-vendor CCaaS and CX solutions aligned to customer objectives.
• Manage opportunities, forecasting, and pipeline activity in CRM.
• Respond to RFPs and present solution recommendations to executives.
• Consistently achieve or exceed revenue and quota targets.
• Establish trusted advisor relationships with customers and partners.

Skills

Enterprise sales

Multi-stakeholder selling

Executive relationship building

Forecasting & pipeline management

Negotiation

Education

Bachelor's degree

Tools

CRM systems

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Overview

TTEC Digital is seeking a high-performing Sr. Sales Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.

This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.

Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.

Key Responsibilities

• Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
• Develop and execute strategic account plans to identify and penetrate target accounts
• Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
• Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
• Lead complex sales cycles from initial discovery through contract negotiation and close-
• Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
• Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
• Manage sales opportunities, forecasting, and pipeline activity within CRM systems
• Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
• Consistently achieve or exceed annual revenue and quota targets
• Establish trusted advisor relationships with customers and technology partners

Required Qualifications

• 10+ years of mid market to enterprise level consultative solution-selling experience
• 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
• Proven success generating net-new business opportunities and closing complex enterprise deals
• Demonstrated track record achieving or exceeding sales quotas
• Experience managing multi-stakeholder sales processes with enterprise organizations
• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
• Ability to engage executive decision-makers and influence business outcomes
• Experience coordinating cross-functional teams throughout the sales process
• Strong presentation, negotiation, communication, and relationship-building skills

Preferred Qualifications

• Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
• Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
• Established relationships with enterprise contact center, customer experience, IT, and operations leaders

What Makes Someone Successful In This Role

• Hunter mentality with a passion for creating opportunities
• Self-starter who operates effectively with minimal direction
• Strong business acumen and consultative selling skills
• Highly organized with disciplined pipeline management
• Comfortable navigating ambiguity and building new markets
• Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.