Sr. Sales Associate

Rack Room Shoes; Williamsburg (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the footwear industry is seeking a Sales Associate to provide exceptional customer service and maintain store operations. The ideal candidate will possess strong interpersonal and communication skills, along with experience in retail sales. Responsibilities include assisting customers, maintaining merchandise presentation, and processing sales transactions. Join a dynamic team dedicated to creating a positive shopping experience for every customer.

Qualifications

• Basic communication, organization, and math skills required.
• Experience in retail sales, preferably in specialty retail or footwear.

Responsibilities

• Create an excellent shopping experience for customers.
• Maintain merchandise presentation and cleanliness.
• Process sales and POS terminal transactions.

Skills

Interpersonal skills

Communication

Organization

Math skills

Education

Experience in retail sales

Job description

Primary responsibility is to provide excellent service to our customers. Strive to meet or exceed all store goals and company business initiatives. Associates will be responsible for a variety of tasks throughout a typical work day as directed by the store management team. In addition to these responsibilities, SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H and Customer Pickup orders. Maintain and adhere to all company and Store Operations policies and procedures.

Duties and Responsibilities

1. Create an excellent shopping experience for our customers through awareness and company service standards.
   Positive attitude, willingness to serve, and well-informed.
   Sales and assistance.
   Promotion of company rewards program and other business initiatives.
2. Maintain awareness of all current sales promotions.
3. Maintain merchandise presentation.
   Ensure stock is well arranged and merchandised properly.
   Maintain cleanliness and organization of all areas within the store.
4. Develop and maintain necessary product knowledge and fitting skills.
5. Maintain an awareness of Loss Prevention concerns involving customers and staff members.
6. Participate in physical inventories, assist in shipping and receiving merchandise, and participate in merchandise placement on the sales floor when needed.
7. When performing cashier functions, all sales will be processed in accordance with existing policy and procedure. All shoes will be checked for mates.
8. Process all sales and POS terminal transactions in accordance with policy and procedure.
9. SR Sales Associates will have additional POS/Back Office responsibilities that include refunds/exchanges, processing S2H, and Customer Pickup.

Principal Working Relationships

Customers, Sales Associates, Store Management, and District/Regional Managers

Key Qualifications

Interpersonal skills necessary to deal effectively with external contacts (primarily customers) and with all levels of employees.
Basic communication (both verbal and non-verbal), organization, and math skills.
Experience in retail sales, preferably in specialty retail or footwear.
Basic knowledge of policies and procedures.
Basic visual merchandising skills and an understanding of Store Presentation Standards.

About the company