Sr. Sales Administration Analyst (Hybrid)

American Income Life; Waco (TX); Hybride; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

401k with company match

Paid holidays

Parental leave

Education reimbursement

Résumé du poste

American Income Life is seeking a Sr. Sales Administration Analyst to join our team in a hybrid role in Waco, TX.

You will evaluate and resolve escalated matters affecting the Agency Organization, analyze sales data, and work with Home Office leaders to drive process improvements that support agent growth and retention. The role requires strong Excel/Access skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years in Sales Administration, Agent Compensation, Policy Administration, or related role.
• Advanced verbal and written communication, able to interact with executives and sales agents.
• Advanced proficiency in Excel and Access.
• Ability to manage time, multitask, meet deadlines in a fast-paced environment.

Responsabilités

• Compose professional, timely communications for escalated inquiries from the Agency Organization.
• Analyze data across policy life cycle focusing on new business and retention of existing business.
• Analyze data across the agent life cycle including onboarding, licensing, compensation, PVFC, policy administration, retention, new business, and underwriting.
• Prepare documentation and ad-hoc reports for executive leaders to support decision-making.

Connaissances

Excel

Access

Communication

Multitasking

Time management

Life insurance knowledge

Formation

Bachelor's degree in Business Administration or related field

Outils

Microsoft Access

Description du poste

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.Role Overview:Could you be our next Sr. Sales Administration Analyst? American Income Life is looking for a Sr. Sales Administration Analyst to join the team!In this role, you will be responsible for evaluating, prioritizing, and resolving escalated or specialized matters impacting the Agency Organization. You will serve as a primary point of contact for Agency Owners, State General Agents, and their teams, working cross-functionally with Home Office leaders to resolve time-sensitive issues, analyze sales and agent data, and identify process improvements that support agent growth and retention.This is a hybrid position located in Waco, TX.What You Will Do:Compose professional, timely communications on behalf of the Company in response to escalated or time-sensitive inquiries from the Agency Organization.Research and analyze data across all aspects of the policy life cycle, with a focus on new business submission and the retention and servicing of existing business.Research and analyze data across all aspects of the agent life cycle, including onboarding, licensing, compensation, commissions, PVFC, policy administration, customer retention, new business, and underwriting.Coordinate with multiple Home Office functional areas to gather information needed to complete daily research and correspondence tasks.Prepare professional documentation for department leaders that clearly defines issues, desired resolutions, and expected outcomes.Prepare ad-hoc reports for Executive Leaders of the AIL Sales Division and Agency Organization by gathering data from various systems, analyzing findings, and presenting information to support decision-making.Provide direct analytical support to AIL Sales Division Executive Leaders on matters related to Agency Organization sales activity.Develop training materials and process documentation to support the deployment of new programming, business processes, and departmental improvements.Develop a working understanding of application systems used by the Agency Organization to assess agent needs, identify areas for improvement, and document requirements for IT programming changes.Create test plans and document user acceptance testing scenarios for technology changes specific to the needs of the Agency Organization.Gather requirements and analyze data for Agency Organization Council initiatives aimed at growing sales and increasing agent count and retention.Compile information from multiple perspectives and make recommendations for improvements to systems, procedures, and processes.Assist functional business departments with tasks related to Agency operations and the delivery of new process changes and initiatives.What You Can Bring:Bachelor's degree in Business Administration or a related field, or equivalent work experience.3 or more years of experience in Sales Administration, Agent Compensation, Policy Administration, or New Business, or equivalent experience in a professional Business Liaison or Business Analyst role.Advanced verbal and written communication skills with the ability to interact professionally with a diverse group of executives, managers, and sales agents.Advanced proficiency in Microsoft Excel and Microsoft Access.Ability to manage time effectively, work independently, and establish responsible deadlines across a wide range of tasks with varying priorities.Ability to multitask and adapt to changing priorities and deadlines in a fast-paced environment.Ability to work under pressure and handle escalated, sensitive matters with care, empathy, and professionalism.Ability to create documentation, training materials, technical business requirements, and testing scenarios from inception to completion.Solution-oriented mindset with a strong desire to learn new aspects of the business to better serve the needs of sales agents.Experience in the life insurance industry preferred.Existing knowledge of back-office agent administration and agent compensation preferred.How American Income Life Will Support You:Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:Competitive compensation designed to reflect your expertise and contribution.Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.Robust life insurance benefits and retirement plans, including company-matched 401k plan.Paid holidays and time off to support a healthy work-life balance.Parental leave to help our employees welcome their new additions.Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.Company-paid counseling for assistance with mental health, stress management, and work-life balance.Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.