Sr. Safety Support Engineer, Robotics Safety Engineering

Amazon; Westborough (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Sr. Safety Support Engineer to enhance the safety performance of robotic systems. This dynamic role involves assessing technical safety products, diagnosing issues, and implementing scalable processes to mitigate risks. The ideal candidate will have a strong background in safety principles, exceptional problem-solving skills, and the ability to communicate effectively with diverse teams. Join a forward-thinking company that values innovation and safety in the workplace, and contribute to the continuous improvement of robotic operations globally.

Qualifications

• 5+ years of experience applying safety principles in manufacturing or operations.
• Knowledge of OSHA regulations and industry safe work practices.

Responsibilities

• Leverage support processes to resolve safety-related technical problems.
• Provide technical guidance to operations and safety teams.
• Collaborate with engineering and safety teams to understand safety issues.

Skills

Safety Knowledge

Troubleshooting Skills

Problem-Solving Abilities

Customer-Facing Skills

Program Management Skills

Process Improvement Skills

Education

Bachelor’s degree in Engineering

Tools

Advanced Troubleshooting Tools

Job description

Sr. Safety Support Engineer, Robotics Safety Engineering

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Description

Amazon Robotics designs, manufactures, and implements technologies within operations centers at the heart of Amazon’s core business. We are seeking exceptional and self-motivated individuals to support the Amazon Robotics system, ensuring optimal safety performance of critical global operations.

In this technical safety role, you will assess and track the status of technical safety products and systems as part of product lifecycle management and global implementation to reduce risk in the field. You will establish scalable processes and procedures for implementation into the global field. You will diagnose and prioritize medium to high-impact issues to reduce safety risks among Amazon’s operations and personnel, utilizing advanced troubleshooting tools and procedures. Successful candidates will possess a blend of safety knowledge, troubleshooting capabilities, customer-facing skills, problem-solving abilities, systems knowledge, program management skills, process improvement skills, and a passion for technology. A CSP and/or PMP certification is preferred but not required.

Job Responsibilities

1. Leverage support processes, systems, and tools to resolve safety-related technical problems.
2. Track issues through resolution, engaging technical subject matter experts and Safety Managers as needed.
3. Manage, prioritize, and respond to cases within defined SLAs.
4. Provide technical guidance to Fulfillment Center Operations, Safety, and Maintenance teams to troubleshoot operational challenges.
5. Provide prompt, detailed, customer-oriented service to internal Amazon customers.
6. Create and maintain problem resolution procedures and identify needs for new tools to support solutions.
7. Collaborate with Engineering (Software/Hardware), Global Support (HSE/ARTS), and Amazon WHS teams to understand safety issues and solutions, using good judgment for decision-making and escalation when necessary.
8. Compile data for safety analysis.
9. Contribute to and review safety design reviews, solution layouts, and risk assessments.
10. Partner with stakeholders to contain risks identified in Amazon Robotics safety systems.
11. Review, provide feedback, and approve technical documentation and procedures.
12. Travel up to 25% to assess and gather voice of customer insights to influence design.
13. Participate in a rotating 24/7 on-call schedule (approximately one week per month).

About The Team

Robotics Safety Engineering (RSE) supports the safe operation and maintenance of the Amazon Robotic (AR) system worldwide. RSE provides safety expertise throughout the product lifecycle to detect, recognize, and mitigate hazards, monitor safety incidents, and drive continuous safety improvements. The team collaborates with cross-functional partners and uses data-driven insights to enhance safety performance.

The mission of Field Safety Engineering is to ensure the safe operation of the global robotic systems installed base, supporting safety training, compliance, retrofits, incident management, change requests, and safety-related troubleshooting.

Basic Qualifications

• Bachelor’s degree in Engineering or a related science field
• 5+ years’ experience applying safety principles in manufacturing, warehouse, or operations environments
• Knowledge of OSHA regulations, EU safety standards, and industry safe work practices
• Ability to be on-call, including weekends and evenings

Preferred Qualifications

• Technical problem-solving and analytical skills
• Excellent communication skills for technical and non-technical audiences
• Experience handling escalations requiring rapid responses
• Knowledge of product safety concepts and techniques
• Proven troubleshooting and root cause analysis skills
• Time management skills for tasks and escalations

Amazon is an equal opportunity employer. For accommodations during the application process, visit this link.