Sr. Safety Support Engineer, Robotics Safety Engineering

Amazon; Boston (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Sr. Safety Support Engineer to enhance safety practices in robotics operations. This role involves assessing safety products, managing technical issues, and collaborating with cross-functional teams to ensure optimal safety performance. The ideal candidate will have a strong background in safety principles, excellent problem-solving skills, and the ability to communicate effectively with technical and non-technical stakeholders. Join a dynamic team dedicated to improving safety standards and making a significant impact in a fast-paced environment.

Qualifications

• 5+ years of experience in safety principles within operations.
• Knowledge of OSHA regulations and safe work practices.

Responsibilities

• Resolve safety-related technical problems using support processes.
• Provide technical guidance to operations and safety teams.
• Collaborate with engineering and safety teams to address issues.

Skills

Safety principles application

Technical problem-solving

Analytical skills

Communication skills

Troubleshooting capabilities

Complex problem solving

Education

Bachelor’s degree in Engineering

Tools

Advanced troubleshooting tools

Job description

Sr. Safety Support Engineer, Robotics Safety Engineering

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Description

Amazon Robotics designs, manufactures, and implements technologies within operations centers at the heart of Amazon’s core business. We are seeking exceptional and self-motivated individuals to support the Amazon Robotics system—ensuring optimal safety performance of critical global operations.

In this technical safety role, you will assess and track the status of technical safety products and systems as part of product lifecycle management and global implementation to reduce risk in the field. You will establish scalable processes and procedures for implementation into the global field and diagnose and prioritize medium to high-impact issues to reduce safety risks among Amazon’s operations and personnel, utilizing advanced troubleshooting tools and procedures. Successful candidates will possess a blend of strong safety knowledge, troubleshooting capabilities, customer-facing skills, complex problem solving, systems knowledge, strong program skills to monitor global programs, ability to improve processes at scale, and a passion for technology. A CSP and/or PMP certification is preferred but not required.

Job Responsibilities

• Leverage support processes, systems, and tools to resolve safety-related technical problems.
• Track issues through resolution, engaging technical subject matter experts and Safety Managers as needed.
• Manage, prioritize, and respond to cases within defined SLAs.
• Provide technical guidance to Fulfillment Center Operations, Safety, and Maintenance teams to troubleshoot operational challenges.
• Create and maintain problem resolution procedures and identify needs for new tools to support existing solutions.
• Collaborate with Engineering (SW/HW), Global Support (HSE/ARTS), and Amazon WHS teams to understand safety issues and solution options, using good judgment for decision-making and escalating to AR Safety Manager as required.
• Compile data to facilitate analysis by the Safety team.
• Contribute to and approve safety Design Reviews, Solution layouts, and Risk Assessments.
• Partner with stakeholders to contain risks identified in Amazon Robotics safety systems.
• Review, provide feedback, and approve technical documentation and procedures.
• Travel up to 25% to assess and collect voice of customer to influence design.
• Participate in a rotating 24/7 on-call schedule (approximately one week per month).

About The Team

Robotics Safety Engineering (RSE) supports the safe operation and maintenance of the Amazon Robotic (AR) system across the global network. RSE provides full lifecycle safety expertise to detect, recognize, and reduce hazards for those working in and around robotic systems. The team monitors reported safety incidents to identify issues, assess risks, and ensure resolution. RSE drives cross-functional teams and Workplace Health and Safety (WHS) partners to continuously improve safety performance, using data visibility and metrics for data-driven decisions.

The mission of Field Safety Engineering is to support and sustain the safe operation and maintenance of the global installed base of robotic systems. We partner with our customers to ensure uptime while maintaining high safety standards. Responsibilities include robotics safety training, compliance, retrofits, incident command for large-scale events, change requests, error corrections, building launch requests, and other related safety tasks.

Basic Qualifications

• Bachelor’s degree in Engineering or related science-based field.
• 5+ years’ experience applying safety principles in manufacturing, warehouse, or other operations-focused environments.
• Knowledge and/or experience with OSHA regulations, EU safety standards, and industry safe work practices.
• Ability to be on-call on a limited basis, including weekends and/or evenings.

Preferred Qualifications

• Technical problem-solving and analytical skills.
• Excellent written and oral communication skills for technical and non-technical stakeholders.
• Experience with escalations requiring rapid response.
• Knowledge of product safety concepts and techniques.
• Proven troubleshooting and root cause analysis abilities.
• Effective time management for tasks and escalations.

Amazon is an equal opportunity employer and values diversity. If you require workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.