Sr. Rep., Centralized Resident Services ($30.24)

Irvine Company; Irvine (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Matching 401(k)

Health benefits

Job summary

Irvine Company is seeking a Sr. Representative, Centralized Resident Services in Irvine, CA. You will provide administrative and customer service support across the resident life cycle, act as a subject matter expert, and train peers.

Responsibilities include debt recovery coordination, payment processing, resident inquiries, account adjustments, eviction management, and process improvement support. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or GED required.
• 1+ years of relevant work experience.
• Strong organizational skills and attention to detail.
• Excellent written and oral communication and interpersonal skills.

Responsibilities

• Coordinate debt recovery efforts with current and former residents and set up payment plans.
• Review and process resident account payments and resolve ledger discrepancies.
• Handle resident inquiries via phone and email with exceptional service and guide escalated issues.
• Process resident account adjustments to keep ledgers, renewals, and details accurate.
• Manage the eviction process from initiation to judgment and coordinate with legal counsel.

Skills

Organizational skills

Attention to detail

Written communication

Oral communication

Interpersonal skills

Education

High School Diploma or GED

Job description

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Sr. Rep., Centralized Resident Services ($30.24)

Date: Sep 17, 2026

Property: 131 THEORY (2146)

Location: Irvine, CA, 92617

Division: Apartments - Corporate (Apt Corp)

Position Summary:

The Senior Representative, Centralized Resident Services, is responsible for providing administrative and customer service support to residents and on-site teams throughout the resident life cycle. This role is a subject matter expert and provides ongoing process training and peer support.

• Coordinate debt recovery efforts with current and former residents. Contact residents regarding outstanding balances, review payment options, establish and track payment plans prior to escalation to third‑party collections.
• Review and process resident account payments accurately and resolve ledger discrepancies.
• Address resident inquiries via phone and email. Provide exceptional customer service in all resident interactions by promptly addressing concerns, identifying resolutions, and providing next steps. Support team members with escalated resident inquiries.
• Complete resident account adjustments to ensure resident ledgers, renewals, and account details are recorded accurately in the appropriate operating platform. Review and approve account adjustments.
• Manage the eviction process from initiation of eligible resident accounts through money judgment. Maintain communication with legal counsel to track eviction statuses and provide updates to the on‑site teams as needed.
• Identify opportunities for process efficiencies and share recommendations with leadership.
• Provide on‑boarding and training support to new team members.

Additional Skills:

• Strong organizational skills and attention to detail.
• Excellent written and oral communication and interpersonal skills.

Preferred Education:

• High School Diploma or GED (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 1+ years

Base Pay Start Rate:$30.24

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

• paid time off
• matching 401(k)
• health benefits

About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental‑living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.