Sr Regional Manager - Main Office - Job

Case Facilities Management Solutions; North Attleborough (MA); On-site; USD 110,000 - 180,000; Full time

Job summary

Case Facility Management Solutions seeks a Sr Regional Manager to oversee service partner performance and client satisfaction across a growing portfolio. You will collaborate with Account Managers to align work with the SOW, drive regional growth, and strengthen partnerships between operations and service partners.

The role emphasizes leadership, data-driven decision making, and effective communication with location and corporate facilities managers, leveraging CASE tools for daily management.

Qualifications

• 1-3 years of project management experience in a customer driven role.
• Associate or bachelor’s degree preferred.
• Leadership: ability to drive performance and promote healthy work culture simultaneously.
• Landscape, snow, or exterior facilities maintenance experience is preferred.
• Proficient with technology; Microsoft Office, Salesforce, Service Channel, Corrigo, etc.
• Account Management experience, Customer Service experience preferred.
• Strong desire to work in a team environment and lead from the front.
• Performance management oriented with a great level of attention to detail.
• Analytical with a methodical approach to problem-solving.
• Ability to influence others and manage conflict with a methodical approach.

Responsibilities

• Manage service partner performance in line with Scope of Work (SOW) and Clients SLAs.
• Review work orders and inspections, ensuring compliance with contractual obligations.
• Develop rapport with location and corporate facilities managers through frequent communication.
• Utilize CASE technology tools (Salesforce, CASE APP, NetSuite) daily.
• Work with Regional Director to develop and execute seasonal plans.
• Manage site sourcing for all lines of service within a geography.
• Identify unique site needs requiring equipment allocations from Service Partners.
• Oversee Service Partners during snow and landscape seasons to ensure on-time service.
• Develop long-term relationships with Service Partners and Customers.
• Address Service Partner payments questions and resolutions.

Skills

Project management

Leadership

Customer service

Analytical thinking

Education

Associate or Bachelor's degree

Tools

Salesforce

Corrigo

Service Channel

Job description

Title

Sr Regional Manager

About the Organization

Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace.

If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com. to learn why Case's employees describe a typical day as challenging, exciting, rewarding and fun!

Description

The Sr Regional Manager is responsible for the performance of service partners, the satisfaction of clients, and the overall well-being of their assigned business portfolio. This position will specialize in rapid, thorough, and accurate communication with both location-level management and corporate facilities leaders (the client). The Sr Regional Manager will work with the Account Managers, in their region to drive performance in line with the client's scope of work (SOW) and drive a growing partnership between regional operations and the service partner network.

Job Duties

• Manage service partner performance in line with Scope of Work (SOW) and Clients Service Level Agreement (SLAs).
• Review work orders and inspections, with an emphasis on finding out of scope areas of opportunity and ensuring contracted work is being performed to meet our contractual obligations.
• Develop rapport with location managers and corporate facilities managers by frequent communication. Builds relationships and nurtures them over time.
• Utilization of all CASE technology tools (Salesforce, CASE APP, NetSuite, etc.) to manage business on a daily basis.
• Work with Regional Director to develop and execute pre-season, in-season, and post-season plans.
• Manage sourcing of sites for all lines of service within a given geography.
• Identify when a site has unique needs that may require various equipment allocations from Service Partners.
• Manage Service Partners during snow season and during landscape season to ensure on-time service within assigned geographic area of responsibility.
• Develop and maintain long-term relationships with Service Partners and Customers.
• Oversee the questions and solutions regarding the Service Partner payments.
• Solve any issues with Service Partners' non-performance and manage completion of customer escalations or concerns.
• Become proficient in learning market rate pricing for exterior maintenance jobs, materials, fees, etc.
• Be a subject matter expert (SME) in our platform and proprietary App.
• Ensures validations of services are being completed on time and correctly.
• Connectedness and availability via phone /email/text for escalations and ongoing operational needs.
• Work with Partner Relations dept as needed in geographic area to support ongoing procurement and compliance needs of service partners in region.

Position Requirements

• 1-3 years of project management experience in a customer driven role.
• Associate or bachelor’s degree preferred.
• Leadership: ability to drive performance and promote healthy work culture simultaneously.
• Landscape, snow, or exterior facilities maintenance experience is preferred.
• Proficient with technology; Microsoft Office, Salesforce, Service Channel, Corrigo, etc.
• Account Management experience, Customer Service experience preferred.
• Strong desire to work in a team environment and Lead from the front.
• Performance management oriented with a great level of attention to detail.
• Analytical with a methodical approach to problem-solving.
• Ability to influence others and manage conflict with a methodical problem-solving approach.
• Possess a strong sense of urgency and ability to make fact-based decisions under pressure.
• Understanding of business profitability.

Full-Time/Part-Time Full-Time Location Main Office Number of Openings 1

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Tags

• Vendor Management
• Facility Management
• Commercial Facilities
• Multi-site Operations
• Customer Success
• Account Management
• Service Delivery
• Portfolio Management
• Service Level Agreements
• Client Relationship Management
• Operational Excellence

This position is currently accepting applications.