Account Manager - Main Office - Job

Case Facilities Management Solutions; North Attleborough (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

Case Facilities Management Solutions in the United States is seeking an Account Manager to oversee the delivery of exterior services for a portfolio of client locations within the regional footprint. You will ensure on-time execution, streamline client communication, and support field management to drive service success.

The role demands a go-getter attitude, the ability to work extended hours during peak seasons, and strong collaboration with partners and internal teams.

Qualifications

• Desire to work as part of a team.
• Strong negotiating skills.
• Attention to detail and accuracy.
• Ability to influence others and resolve conflicts.
• Proficiency with Salesforce and Microsoft Office.
• Ability to handle pressure and make fact-based decisions.

Responsibilities

• Manage high levels of on-time delivery execution with service partners.
• Update and document client and service partner information in Salesforce.
• Oversee workflows with client 3rd party systems and work orders.
• Assist in training service partners and field teams on technology and app usage.
• Review data to ensure services are completed on time and correctly.
• Manage service delivery to designated scope of work.
• Communicate with clients at regional and store levels by calls and emails about status.
• Assist billing and finance with service partner payment issues.
• Develop additional training materials as needed.
• Coordinate with insurance and contract admin on partner compliance.
• Be available for snow events 24/7.

Skills

Team player

Strong negotiating skills

Attention to detail

Influence & conflict resolution

Microsoft Office

CRM systems (Salesforce)

Decision making under pressure

Tools

Salesforce

CRM systems

Microsoft Office Suite

Job description

Account Manager

About the Organization Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace.

If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com.

The Account Manager will be responsible to manage the delivery of exterior services for a specific portfolio of client locations in the regional geographic footprint they are assigned. The main functions of the Account Manager are to manage high levels of on-time delivery execution, to streamline communication for our clients, assist in supporting our field management team members success, and helping solve finance and billing related issues. This candidate should possess a go-getter mentality and the desire for future growth. The candidate must be willing to work extended hours, based on the seasonal requirements of the business.

Job Requirements

• Manage to high levels of consistent delivery execution from the service partners on assigned client portfolio.
• Utilize Salesforce tools to properly update and document customer and service partner information in a system.
• Manages workflow associated with client 3rd party systems and work orders on assigned client locations under their management responsibility.
• Assist with training of service partners and field team in technology and APP usage.
• Review data provided and validates services are being completed on time and correctly.
• Manage service delivery to specified client scope of work.
• Utilize designated site mapping tools to manage assigned geographic footprint.
• Communicate to client at various levels, to include regional and store level via conference calls, and through phone and email exchanges about the review and status of past, present and future services.
• Facilitate and assist in the resolution of customer problems and concerns.
• Assist the billing and finance team with questions and solutions regarding service partner payment issues.
• Work on developing additional training materials as needed.
• Work with insurance and contract administrator on service partner compliance.
• Available to work all snow events 24/7 and long duration shifts.

Position Requirements

• Desire to work as part of a team
• Strong negotiating skills
• Attention to detail
• Ability to influence others and manage conflict with a methodical approach to solving
• Excellent computer skills with proficiency in the use of Microsoft Office and CRM systems
• Possess a strong sense of urgency and ability to make fact-based decisions under pressure

Full-Time/Part-Time Full-Time

Location Main Office

Number of Openings 2

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Tags Exterior Facilities, Snow Removal, Landscape

This position is currently accepting applications.