Sr. Receptionist

RR Donnelley & Sons; Chicago (IL); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley & Sons is seeking a Senior Receptionist to manage the reception desk, greet visitors, and provide administrative support. You will answer multi-line calls, welcome clients with warmth, and coordinate visitor logistics with professionalism.

Ideal candidates have a high school diploma, 3 years' experience in corporate environments, and strong MS Office skills for daily tasks and records. This role emphasizes front-of-house excellence and reliable, timely communications.

Qualifications

• Highschool diploma or equivalent required.
• 3 years' experience preferably in a legal, banking or large corporate environment.
• Reception, switchboard or administrative assistant experience preferred.
• Proven customer service skills to create and enhance relationships.

Responsibilities

• Perform work in reception according to established procedures.
• Answer and transfer incoming calls on a multi-line phone system in a professional manner.
• Welcome clients and visitors to the office with warmth and professionalism.
• Notify employees of visitor arrival and answer questions.
• Guide clients and visitors with appropriate instructions and hospitality for their needs.
• Provide high level, front of house services to clients and visitors.
• Utilize logs or tracking software for all assigned work.
• Meet contracted deadlines for accepting, completing, and delivering work assignments.
• Communicate with peers, supervisor or client on job or deadline issues.
• Help foster proactive service enhancements and client relationship building.

Skills

Customer service

Phone etiquette

MS Office

Front desk

Visitor management

Education

Highschool diploma or equivalent

Higher education preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties

(* denotes an "essential function")

• *Perform work in reception according to established procedures
• *Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• *Welcome clients and visitors to the office with warmth and professionalism
• *Notify employees of visitor arrival and answer questions
• *Guide clients and visitors with appropriate instructions and hospitality for their needs
• *Provide high level, front of house services to clients and visitors
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering work assignments
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $23.51 - $33.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.