Sr. Receptionist

RR Donnelley; Chicago (IL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) with company match

Life insurance

Job summary

RR Donnelley in Chicago seeks a Senior Receptionist to manage the front desk and provide essential office support. You will greet visitors, answer calls on a multi-line system, and coordinate with staff to ensure smooth daily operations.

Ideal candidates have a high school diploma and at least 3 years of reception or admin experience in a corporate or legal environment, with strong MS Office skills and a professional, welcoming presence.

Qualifications

• High school diploma or equivalent required; higher level education preferred or equivalent experience.
• Minimum 3 years’ reception/administrative experience in a corporate or legal environment.
• Reception, switchboard or admin assistant experience preferred.
• Proven customer service skills to create and maintain client relationships.
• Proficiency with MS Office and basic office software.

Responsibilities

• Manage front desk operations and welcome visitors in a professional manner.
• Answer and transfer incoming calls on a multi-line system.
• Notify employees of visitor arrivals and provide guidance as needed.
• Maintain logs and tracking software for assigned tasks.
• Meet deadlines for accepting, completing, and delivering work.

Skills

Customer service

Communication

Administrative support

Education

Highschool diploma or equivalent

Tools

MS Office

Job description

• Compensation: USD 23.51 - USD 33.85 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.

Job duties

(* denotes an “essential function”)

• *Perform work in reception according to established procedures
• *Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• *Welcome clients and visitors to the office with warmth and professionalism
• *Notify employees of visitor arrival and answer questions
• *Guide clients and visitors with appropriate instructions and hospitality for their needs
• *Provide high level, front of house services to clients and visitors
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering work assignments
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast‑pacing … etc

Additional Information

The salary range for this role at the noted RRD location is $23.51 - $33.85 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.