Senior Receptionist

RR Donnelley; New York (NY); On-site; USD 77,366,000 - 85,962,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer Discounts

Job summary

RR Donnelley is seeking a Receptionist/Administrative Assistant to manage front-desk operations in a fast-paced corporate environment in New York. You will answer calls, greet visitors, coordinate with employees, and support office services with a professional touch.

The role requires strong customer service, excellent communication skills, and proficiency with MS Office. On-site position with standard business hours and potential for cross-team support.

Qualifications

• Proven customer service skills are required
• Excellent verbal and written communication skills
• Ability to learn client business and greet visitors efficiently
• MS Office proficiency (Word, Excel, Outlook)
• Experience in front-of-house or switchboard roles preferred
• Ability to meet deadlines and work in a fast-paced team environment

Responsibilities

• Perform work in reception according to established procedures
• Answer and transfer incoming calls on a multi-line system in a professional manner
• Welcome clients and visitors with warmth and professionalism
• Notify employees of visitor arrival and provide directions
• Guide clients with appropriate instructions and hospitality
• Provide high level front-of-house services to clients and visitors
• Use logs or tracking software for assigned work
• Meet contracted deadlines for tasks and deliveries
• Communicate with peers, supervisor, or client on issues

Skills

Customer service

Verbal communication

Written communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

• Compensation: USD 27.00 - USD 30.00 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift: Monday-Friday, 9:30am-6:00pm

(* denotes an "essential function")

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues

Help foster a proactive environment of continuous service enhancement and relationship building with the client

Handle sensitive and/or confidential documents and information

Performs Quality Assurance on own, and work of others, if required

May train more junior staff members

Assist office services or other peer teams with workload, as needed

Complete other administrative tasks as assigned by management

Troubleshoot basic office equipment problems

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualifications

High school diploma or equivalent required. Higher level education preferred or equivalent work experience

Minimum 3 years' experience preferably in a legal, banking or large corporate environment

Reception, switchboard or administrative assistant experience preferred

Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently

Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience

Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools

Familiar with general office procedures to meet and maintain client satisfaction

Ability to work in a fast-paced, team environment, working both independently and collaboratively

Ability to prioritize work, balance projects and meet deadlines in a timely manner

Strong attention to detail with good organizational skills and emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Ability to make independent decisions that conform to business needs and policy

Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level

Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure

Must be self-motivated with positive can-do attitude

Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $27.00-30.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs.

Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

#WLNAT

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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