Senior Receptionist

RR Donnelley & Sons; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RR Donnelley & Sons in New York is seeking a polished receptionist/administrative assistant to manage front desk duties, greet visitors, and coordinate calls with a multi-line system. You will support clients with warmth and professionalism while handling logs, deadlines, and basic office tasks.

The ideal candidate has at least 3 years of experience in a corporate environment, strong MS Office skills, and excellent verbal and written communication.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Must be able to interact effectively with multi-functional and diverse backgrounds

Responsibilities

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed
• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

MS Office

Customer service

Verbal communication

Written communication

Phone etiquette

Teamwork

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

MS Office suite

Job description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Shift

Monday-Friday, 9:30am-6:00pm

(* denotes an "essential function")

• Perform work in reception according to established procedures
• Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
• Welcome clients and visitors to the office with warmth and professionalism
• Notify employees of visitor arrival and answer questions
• Guide clients and visitors with appropriate instructions and hospitality for their needs
• Provide high level, front of house services to clients and visitors
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering work assignments
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client

• Handle sensitive and/or confidential documents and information
• Performs Quality Assurance on own, and work of others, if required
• May train more junior staff members
• Assist office services or other peer teams with workload, as needed

• Complete other administrative tasks as assigned by management
• Troubleshoot basic office equipment problems
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years' experience preferably in a legal, banking or large corporate environment
• Reception, switchboard or administrative assistant experience preferred
• Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently
• Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
• Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
• Familiar with general office procedures to meet and maintain client satisfaction
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Must be able to interact effectively with multi-functional and diverse backgrounds

Additional Information

The salary range for this role at the noted RRD location is $27.00-30.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.