Sr. Quality Analyst

Bi-Worldwide; Edina (MN); Hybrid; USD 80,000 - 90,000; Full time

Job summary

BI WORLDWIDE seeks a Senior Quality Analyst at its Minneapolis Metro headquarters. You will test and troubleshoot client websites, handle complex data requests, and create reporting for client use. The role emphasizes problem-solving, critical thinking, analysis, testing, and documentation.

Responsibilities include automating tests, analyzing KPIs, tracking quality issues, and collaborating with operations and development to implement solutions. Strong SQL and Excel skills are required.

Qualifications

• 3 years quality control analyst testing experience.
• Strong technical knowledge and understanding of how technology solves business problems.
• Excellent written and verbal communication; able to work in a fast-paced, team-oriented environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Identify, troubleshoot, and resolve issues related to project setup, reporting, data calculations, content management and more.
• Lead automation testing using Claude and Playwright.
• Analyze client reporting and KPIs to measure program and sales initiatives.
• Track quality control issues across projects and ensure resolution with the team.
• Review ongoing operations and propose improvements; establish best practices.
• Collaborate with technology operations and development to define requirements and assist implementation.
• Participate in User Acceptance Testing and regression testing.
• Create and execute a project's test plan with team members.
• Assist with data validation and verification.
• Test new development and change requests.

Skills

Quality testing

SQL queries

Analytical thinking

Excel skills

Communication

Education

BS/BA in Computer Science, MIS or Business

Tools

Claude

Playwright

Job description

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.

Our Technology Solutions Group is seeking a Senior Quality Analyst. This individual is responsible for testing and troubleshooting functionality on client websites, handling complex data requests, and creating reporting for customer use. This individual needs to excel in problem-solving, critical thinking, analysis, testing, and documentation.

Role & Responsibilities:

• Identify, troubleshoot, and help resolve issues related to project setup, reporting, data calculations, content management and more
• Lead effort to automate testing using tools such as Claude and Playwright
• Analyzing reporting for our client requests and analyzing key performance indicators to help measure program and sales initiatives
• Track quality control issues across projects and follow up with project team members to ensure resolution
• Proactively review ongoing operation process, provide improvement recommendations, and establish best practices
• Working with our technology operations and development team to properly define requirements for complex technology solutions and assist in the implementation, documentation, and turnover to operations team members
• Participating in User Acceptance Testing, regression testing, and working with our operations teams to ensure new technology and development meets requirements
• Collaborate with other project team members to create and execution a project's test plan
• Assist team members with data validation and verification
• Test new development and change requests

Required Experience & Education:

• BS/BA in Computer Science, Management Information Systems or Business, preferred
• 3 years' quality control analyst with testing experience
• Strong technical knowledge and un understanding of how technology can be used to solve business problems
• Excellent written and verbal communication skills and the ability to work effectively in a fast-paced, team-oriented environment
• Strong analytical and problem-solving skills

Required technical capabilities:

• Ability to use AI to aid QA/testing automation, query tools, understand relational database structures, and web site development
• Highly proficient in advanced SQL queries
• Advanced Excel skills

Base Salary Range: $80,000 to $90,000. The final salary and offer will be determined by the applicant's background, experience, and skills.

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