Sr. Project Manager - Digital Support (ASO)

Socket.dev; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Apple is seeking a Senior Project Manager with deep technical skills and strong project management capabilities to lead diverse and complex initiatives in e‑commerce or contact center environments. You will drive multifaceted programs from conception through implementation for ASO, influencing architecture, requirements, and solution delivery.

You will collaborate across leadership, partner teams, and engineering, ensuring delivery excellence while maintaining an inclusive culture and adherence

Qualifications

• 7+ years of professional experience in product, project, or program management.
• Broad experience with Contact Center and/or e-Commerce systems and technologies (payments/financing applications, order maintenance tools, workforce management, telephony/chat systems).
• Ability to influence at all levels of leadership, including senior/executive levels.
• BA/BS degree in a technical field, or 11+ years of directly relatable experience.

Responsibilities

• Be the voice of the body of work; communicate across leadership and drive discussions when attention is required.
• Build strong relationships with partner teams and influence portfolio direction.
• Understand complex systems and offer technical suggestions to engineering teams.
• Influence and shape system architecture, integration strategies, and platform design.
• Strive for operational excellence by applying PM methodologies to deliver quality solutions.
• Serve as a technical SME for Retail Online in the project areas you handle.
• Foster inclusion by respecting differences and learning from others.

Skills

Project management leadership

Stakeholder influence

Technical proficiency

Education

BA/BS in technical field

11+ years related experience

Tools

SAP S4 HANA

Genesys

Waterfall

Agile

Job description

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Description

We’re looking for an exceptional Senior Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a project manager, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape. In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to deliver new features and capabilities for ASO.

• Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
• Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.
• Understand complex system landscapes and offer technical suggestions to engineering teams.
• Influence and shape system architecture and integration strategies and platform design.
• Strive for operational excellence by incorporating Apple’s standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.
• Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you.
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

Minimum Qualifications

• 7+ years of professional experience working within a product, project, or program management role.
• Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
• Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/executive level leadership.
• BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role.

Preferred Qualifications

• Experience working in a hands‑on role, with total ownership for driving initiatives in their portfolio.
• Demonstrated experience should include being an interface role between business and technical teams.
• Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
• Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact.
• Has worked within a global organization, where work may include a mix of regional or global scope.
• Has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
• Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
• PMP or Certified Scrum Master.