Sr. Project Manager, CSP

Lenovo; North Carolina; On-site; USD 130,000 - 170,000; Full time

Job summary

Lenovo is seeking a Senior Project Manager for CSP to lead cross-functional, cross-geography teams in driving customer-facing programs and CSP offerings from early engagement through end of service.

This individual contributor role requires senior-level program management, account management, and the ability to communicate with senior leadership to ensure on-time, within-scope delivery and customer satisfaction.

Qualifications

• 10+ years of customer-facing project/program or account program management experience.
• Strong experience in customer engagement, strategic account ownership, and executive communication.
• Proven RFQ/RFP/RFx, bidding, proposal, pricing, and new business opportunity support experience.

Responsibilities

• Lead cross-functional, cross-geography teams with customer-facing responsibilities for RFx bidding, contract management, customer scorecards, QBRs/QTRs, and account-based initiatives.
• Define account priorities and strategies to guide consistent customer engagement and cross-functional alignment.
• Host RFx kick-off meetings and ensure cross-functional teams deliver timely, high-quality responses; maintain RFx trackers and opportunity status; coordinate internal pre-review readiness for key meetings (pricing, RFx, solution reviews).
• For established accounts, lead regular account team calls to track and report customer-related opportunities, issues, risks, and actions.
• Create and maintain functional team maps and customer playbooks for internal education.
• Identify gaps in meeting customer expectations, assign owners, and track closure through weekly priority reviews.
• Track business pipeline with account teams and support achievement of business targets.
• Lead QBR/QTR preparation, distribution, follow-up actions, and customer communication.
• Manage program scope and lead cross-functional, cross-geography teams (Development, PM, FAE, Quality, ISR, SC, Service, Operations, etc.), ensuring clear ownership and execution of project activities.
• Build, maintain, and execute project schedules; monitor checkpoints, milestones, and readiness status.
• Track and communicate project readiness, including BOM validation, Dataline enablement, ECNs, and CTO/LTO configuration readiness.
• Maintain project documentation and MS Teams repositories to ensure accuracy and completeness.
• Set up regular project management BMS meetings (e.g., ODT) and specific sessions to review status, identify issues, drive resolution, and ensure alignment.
• Manage sustaining change processes, including PCRs (second-source validation, new SBB introduction, FW updates, new supplier introduction, EOL, new configurations) and PCNs (coordination, submission, and cross-functional voting).
• Collaborate with Engineering, Quality, Development, Fulfillment, and other stakeholders to resolve quality issues through closure.
• Track key program KPIs, including customer/supplier NRE payment status and time-to-delivery metrics.
• Conduct Lessons Learned sessions to support continuous improvement in program and process execution.

Skills

Customer-facing PM

Executive communication

RFQ/RFP/RFx bidding

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Lenovo's Cloud Service Provider (CSP) Segment is seeking a highly qualified Senior Project Manager, CSP whose primary mission is to lead cross-functional, cross-geography teams in driving both customer-facing programs (new business opportunities, RFx bidding, contract deliverables, customer scorecards, QBRs/QTRs, account-based initiatives) and product offering delivery programs (planning, execution, and delivery of CSP offerings and solutions), from early engagement through end of service.

This is an individual contributor role requiring senior-level program management, account management, and operational expertise. The candidate must be able to communicate comfortably with senior business leadership (Director, Executive Director, VP) and demonstrate strong critical thinking, structured problem-solving, and the ability to work "in the customer's shoes" and "outside the box" to resolve issues in a deadline-driven environment. The role ensures both customer expectations and internal delivery requirements are met on time, within scope, and within budget.

Job Responsibilities

• Lead extended account teams with customer-facing responsibilities for RFx bidding, contract management, customer scorecards, QBRs/QTRs, and account-based initiatives.
• Define account priorities and strategies to guide consistent customer engagement and cross-functional alignment.
• Host RFx kick-off meetings and ensure cross-functional teams deliver timely, high-quality responses. Maintain RFx trackers and opportunity status, including budgetary quotes. Coordinate internal pre-review readiness for key meetings (pricing, RFx, solution reviews) by engaging required stakeholders.
• For established accounts, lead regular account team calls to track and report customer-related opportunities, issues, risks, and actions.
• Create and maintain functional team maps and customer playbooks for internal education.
• Identify gaps in meeting customer expectations, assign owners, and track closure through weekly priority reviews.
• Track business pipeline with account teams and support achievement of business targets.
• Lead QBR/QTR preparation, distribution, follow-up actions, and customer communication.
• Manage program scope and lead cross-functional, cross-geography teams (Development, PM, FAE, Quality, ISR, SC, Service, Operations, etc.), ensuring clear ownership and execution of project activities. Deliver within defined schedule, cost, and quality targets.
• Build, maintain, and execute project schedules; monitor checkpoints, milestones, and readiness status.
• Track and communicate project readiness, including BOM validation, Dataline enablement, ECNs, and CTO/LTO configuration readiness.
• Maintain project documentation and MS Teams repositories to ensure accuracy and completeness.
• Set up regular project management BMS meetings (e.g., ODT) and specific sessions to review status, identify issues, drive resolution, and ensure alignment.
• Manage sustaining change processes, including PCRs (second-source validation, new SBB introduction, FW updates, new supplier introduction, EOL, new configurations) and PCNs (coordination, submission, and cross-functional voting).
• Collaborate with Engineering, Quality, Development, Fulfillment, and other stakeholders to resolve quality issues through closure.
• Track key program KPIs, including customer/supplier NRE payment status and time-to-delivery metrics.
• Conduct Lessons Learned sessions to support continuous improvement in program and process execution.

Basic Qualifications

• 10+ years of customer-facing project/program or account program management experience.
• Strong experience in customer engagement, strategic account/program ownership, and executive communication.
• Proven RFQ/RFP/RFx, bidding, proposal, pricing, and new business opportunity support experience.

Preferred Qualifications

• Experienced in QBR/QTR, customer scorecards, account reviews, escalations, and action tracking.
• Strong business acumen with understanding of pipeline, revenue opportunities, contracts, and customer priorities.
• CSP, hyperscaler, data center, OEM/ODM, or technology industry experience preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.